Customer Ratings & Reviews

Great support and nice professional staff (phone and in-person). However, I do not find it as good as a great deal as before this year - and almost didn’t renew my plan this year because of it! This is because I don’t think it was a good move for Best Buy to remove the in-house support that was included up until this year! As a matter of fact, I don’t know I can justify keeping up with my membership for years to come.

It’s great to have peace of mind for several years on this product.

Great and convenient,they do everything to resolve your problems

Ive never purchased a sound bar system ever. But let me tell you. No need to look no further. My living room is 12x12. Small but it feels like a theatre when playing games online or just watching a movie. This thing is loud! And can go louder with tons of options to adjust sound. Only thing i didnt like was the Bluetooth sometimes is hard to connect to my LG tv. And the side speakers that mount to the was are all wired. But other than that this is perfect for my needs!

Makes me feel more secure with the warranty protection from Geek Squad.

Good people. Always willing to help with problems and very friendly.

This was my first true AV receiver I ever purchased. Before I had only gone with “all-in-one” setups by Samsung. While those were good for living in a small apartment with many neighbors, once I lived in a space that allowed me more freedom, I knew I wanted a more powerful sound system. With a 7.1 setup and Dolby Atmos as well as DTS:X decoding, this mid-range receiver absolutely blew everything I had in the past out of the water. With tons of customizable settings, this is more than capable of allowing for comfortable night-time viewing without sacrificing too much surround sound as well as maxing it out to 11 when you want to test your speakers or just show off. My ONLY complaints with this is that it lacks some of the sophistication I’ve seen higher end receivers have when it comes to higher tones/treble. While not constant, often enough there would be noticeable static from the center channel during certain dialogue moments (typically when people are screaming or yelling, but sometimes even when talking at room volume). This may only be truly noticeable to an audiophile’s ears, but it can be frustrating none the less. The final complaint is that unfortunately my unit no longer works after 5 years of use. I went to go turn it on with the power button on the receiver itself and there was a static shock that shut the receiver down and it never came back on. This was after my warranty period had expired, so I was simply out of luck. I can’t definitively say this is a fault of the product itself and just a 1-in-1,000,000 chance on my part, but it may be worth noting regardless. Either way, this is a very powerful receiver for a mid-range price that I would argue is worth more than what I paid.

The Geek Squad solves everything quick and to the best of their knowledge.

Geek squad has been really good to us we have them check our pcs, printers, or sound equipment.

Great service. Will always buy this as it is very reassuring.

Geek squad I been using y’all for a minute y’all haven’t did me wrong with patience they will help and perform efficiently with coverages and people

I definitely recommend always getting this insurance from Geek Squad. This has saved me lots of hassle, and any Best Buy honors it and helps fix or you get your money back. But most definitely, you get to exchange to a similar but upgraded product if not available anymore, or you can pay the difference for your next new item. They are polite; I've been to different states' Best Buys and it's always honored.

I purchased this sound system months ago and so far I have no complaints. It works well and sounds great.

Everyone on the Geek Squad have been so helpful answering my numerous questions. I come in several times to purchase replacement items and research future purchases. They know when to stay nearby and when to let me wander about uninterrupted.

I purchased this for LG soundbar home theater system. Forty dollars for four years warranty is well worth it.

SAMSUNG TV 65 QN65QN70F I THING ITS VERRY GOOD PRODUCT I M HAPPY

Agents were very polite, friendly and professional. They explained their installation process and setup TV and my sound bar. Thanks

I wanted to give an accurate rating, since I read reviews and they do influence my purchases somewhat, so when I rated Best Buy with the 1-5 stars, I had to check 5 stars for this sale. In everyway they met my needs and helped me decide with an informed decision on a TV purchase. It would be ready for pick-up at my convienance as it wasn't going to fit in the car I drove, so this gave me plenty of time to arrange things at home for what I chose to be the perfect spot for the new 55" TV I purchased. I also continued to do more reading on all the different choises there are. The ultra led hdtv, qled, oled and hdr, which was the one thing I wasn't to sure about. Their sales specialists were highly knowledgeable and explained to me what each feature was and exactly what it did, so after doing a little reading of my own I knew I wouldn't be happy with my original purchase, so when I went in to pick the TV up, they were happy to change my order, and do an upgrade, so I purchased a similar tv, this time I included the hdr. Seriously, these guys are no hype, just the facts. I remember my first 55" smart tv I purchased, I really had no decisions to make other than the size, but now unless you know what all the abbreviations stand for, one would be a wreck trying to figure it all out and even if you know the terms, you need to know what they actually do. I purchased the ulta hdtv, now with the hdr( high definition resolution), and walking out I felt great and knew I had made an informed decision and purchase. I have to say they all helped me make the right choice and purchase for my home watching experience to be the best it can be and at a price that fit my budget. I couldn't be happier. I've just moved to the Portland area from Sacramento, where I bought my first nice computer set at the Best Buy there in 2000. It's where I learned of Best Buy i and haven't had a negative experience with any of my purchases yet, hope I never will. I would have to say most purchases I've made have been some type of electronic's need. It's where I go for any technical and or major home purchase, knowing I'll walk out feeling informed on any purchase I've made. They haven't changed and seem to carry their same selling philosophy everywhere, which is great for any consumer. I will write again to say a few words about the TV and how much I know I will be enjoying it. PS. I also bought a sound-bar, last, but not least. I was looking, asked a question, and bam, I walked out with one. I can't wait to listen to it. I'm going to, not only connect it via bluetooth to the TV, but to the stereo also. So Awesome!! Thanks Best Buy And this was an honest opinion from an honest consumer.

The Geek squad trouble shot my connection issue of my new TV to my existing surround sound system quickly and fixed the issue.

I would get a standard Geek Squad Protection with every large appliance I buy from Best Buy. I have purchased this protection for TV's, soundbar, Coffee makers, Ring doorbell and cameras. I would suggest to anyone--- to always buy this protection. I have used the protection twice now, and received a replacement item with no issues from Best Buy. It is the best insurance you can get.