Customer Ratings & Reviews

Each time I contact them they are always very polite and professional.

I returned a gaming monitor after it stopped working. They were quick to look up my protection plan and employees helped me pick a replacement. Very comfortable process. I can’t say that replacement plans are always necessary or worth the price but it beats going back to the manufacturer and in this case it was worth it in terms of both price and convenience. Thanks Best Buy. You did well this time.

Geek squad protection is a must for clients! The monitor was flickering and had some dead pixels and they replaced it for a brand new because of the protection.

I had issues with my monitor just months before the expiration of my replacement plan, my monitor was no longer in production so they gave me store credit for a new one. Very fast and smooth replacement definitely worth it.

Bought an open box OLED monitor and this gives us good peace of mind.

If there is one thing that is dependable, at some point in your computer's life, it's going to need help you won't be able to provide. I can build my own computer from scratch, but when push comes to shove, I want to know that I am covered. There is nothing more frustrating that running into an issue that isn't your fault but you have to pay for nonetheless because something went wrong. I have had to use the product replacement warranty before and it is worth every penny! I will ALWAYS purchase it when buying a computer from Best Buy!

Awesome picture, easy setting navigation and great color

Geek Squad, a subsidiary of Best Buy, is a well-known tech support service that offers a range of services including computer repair, troubleshooting, installation, and technical support for various devices and appliances.

Geek squad protection is great for an extra year of protection on select devices purchased at Best Buy! However purchasing My Best Buy Total will apply GSP to the same select units under the one time purchase of $180 for a full year.

I never imagined how helpful it would t urn out to be for me as a Geek Squad member. I only wish I had done several years ago. The help I get from them is 110% all the time. The staff that has come to my home have been just top drawer all the time. They solve my problems and becasue I know so little about computers their help has been priceless for me. I strongly recommend it for those who aa stupid as I about computers. If you need computer help the Geek Squad is the best that I know of.

Love this hope I never need it. Thanks for the advice

I had no problem fixing my item. The customer service was great. They had knowledge of what they were doing.

Geek squad has saved me on many occasion, with my camera, monitor, speakers, and so on. I usually always get it, and I also gift it to friend who I buy things for! They will take care of your equipment if it needs repair, or replace under the geek squad protection.

I havent had to ise this yet but i feel a sence of security knowing that its available. Ive heard good things.

If you are looking for a great clear monitor to work from home, this is the one to purchase. I now have 2 of them connected to my laptop and it's a game changer. Yes, I highly recommend it.

The product was replaced easily and without problems.

Incredible service. My ultra wide monitor started screen tearing and they took it back and have me all my money back! Thank you for helping me.

Great Customer Service. Always helpful when I have a problem.

I am only strongly recommending the Product Replacement aspect as for the other services that Geek Squad offer, if repairs/upgrades will be do might be good idea get if you know/trust them in the store but never for the love of whatever you love use their remote services. Product Replacement has help me alot since some items if used daily end up getting to their end of life faster so this helps in replacing them and saves money since just have to rebuy the warranty

Getting this along with my monitor is near necessary, especially since I have a small gaggle of pets.