Customer Ratings & Reviews

I've had issues with unit in the past here, will see what happen now here. Always got to go to store to get service here due to the installer having issues with me in the past when calling 24 service line. Than told get Geeks Squad at store to come to home witch I never have a issue with them. They always say can't understand why the installer did what he did getting me black balled from receiving service at my home through 24 service line for Geeks Squad here. Now mind you its been over 10 years and still get the same story here when calling for service here.

Good price for years definitely worth getting for things you wanna keep for long term use

Love this sound bar I hope they always make good thins like this one. I will buy new models

Perfect warranty, nice price perfect to every equipment.

We live our geek squad protection. It’s a Must have

We love the Geek Squad! They are great. Very helpful

This is best sound bar I ever had I would recommend this to everyone

I love the geek squad. Ive purchased so many electronic devices over the years since 1990s and th GS has helped me evertime I've needed them

Worth every penny don’t miss out of protecting your product

For me the extra warranty is common since. I like the idea of not having to worry about anything going wrong with my tech. I know that over the next 4 years anything that goes wrong is covered and to be honest I know the chances are I will never need it but knowing it’s ok if it does is enough to make it worth it. I also feel the price is fair.

excellent theater sound for all your music and movie listening needs

I get nothing without geek squad. Although, i have run into some issues lately that tarnished my view of GS somewhat. For instance, i brought back an item that i bought brand new and paid for GS, but since it was price matched for a lower price they wouldn't just exchange it for another of the same exact product because the price was regular retail again. So, i was forced to return the product for store credit because i couldn't pay the difference in price to get another one. The whole reason i buy GS is to ensure that if the product needs replaced, i don't have to pay for it or buy a new one. I seriously think this needs to be revisited and changed, otherwise I'm not sure geek squad is really worth the money and i may revisit my policy on always purchasing it I the future.

Knowledgeable Geek squad agents did not disappoint. Was faced with a small challenge, but with their quick thinking and coming on site we’ll prepared that the challenge was merely a pebble in the road. If you’re not looking to do the work and speedy and smooth service is what you want, then let the geek squad handle it. Truely the best!

I bought a open box Sony Bluetooth speaker and I am satisfied with it and I will continue to buy more products from Best Buy.

Nice, never know if something happens. Always good to have a protection plan.

You can always get an answer from the geeks and solve issues with the item that you purchased and friendly advice for your other gadgets

I buy Geek Squad Protection on high dollar electronic purchases and so far I have been extremely satisfied. I have had three TVs and two Home Theater Systems replaced under the plans. It seems like the products know when the plans are near their end as they have died in the last few months of the plans. It's been nice to have these plans because when the product dies and it is replaced you get a gift card for the purchase price to buy an new product. Cheap way to get the latest product when your electronics die.

Awesome sense of security love geek squad protection plans

Great coverage for the item. I got a full refund on a discontinued item that went south.

Love the geek squad. They are friendly efficient and really helpful. Observing all safety standards for the covid 19 they set up a perimeter keeping everyone distanced and safe + set up my new TV in no time flat even programing both my controllers. Leaving me with a perfect set up and no questions unanswered. Usually set up my own electronics so 1st time using. I am impressed.