Customer Ratings & Reviews

I wanted to give an accurate rating, since I read reviews and they do influence my purchases somewhat, so when I rated Best Buy with the 1-5 stars, I had to check 5 stars for this sale. In everyway they met my needs and helped me decide with an informed decision on a TV purchase. It would be ready for pick-up at my convienance as it wasn't going to fit in the car I drove, so this gave me plenty of time to arrange things at home for what I chose to be the perfect spot for the new 55" TV I purchased. I also continued to do more reading on all the different choises there are. The ultra led hdtv, qled, oled and hdr, which was the one thing I wasn't to sure about. Their sales specialists were highly knowledgeable and explained to me what each feature was and exactly what it did, so after doing a little reading of my own I knew I wouldn't be happy with my original purchase, so when I went in to pick the TV up, they were happy to change my order, and do an upgrade, so I purchased a similar tv, this time I included the hdr. Seriously, these guys are no hype, just the facts. I remember my first 55" smart tv I purchased, I really had no decisions to make other than the size, but now unless you know what all the abbreviations stand for, one would be a wreck trying to figure it all out and even if you know the terms, you need to know what they actually do. I purchased the ulta hdtv, now with the hdr( high definition resolution), and walking out I felt great and knew I had made an informed decision and purchase. I have to say they all helped me make the right choice and purchase for my home watching experience to be the best it can be and at a price that fit my budget. I couldn't be happier. I've just moved to the Portland area from Sacramento, where I bought my first nice computer set at the Best Buy there in 2000. It's where I learned of Best Buy i and haven't had a negative experience with any of my purchases yet, hope I never will. I would have to say most purchases I've made have been some type of electronic's need. It's where I go for any technical and or major home purchase, knowing I'll walk out feeling informed on any purchase I've made. They haven't changed and seem to carry their same selling philosophy everywhere, which is great for any consumer. I will write again to say a few words about the TV and how much I know I will be enjoying it. PS. I also bought a sound-bar, last, but not least. I was looking, asked a question, and bam, I walked out with one. I can't wait to listen to it. I'm going to, not only connect it via bluetooth to the TV, but to the stereo also. So Awesome!! Thanks Best Buy And this was an honest opinion from an honest consumer.

I definitely recommend always getting this insurance from Geek Squad. This has saved me lots of hassle, and any Best Buy honors it and helps fix or you get your money back. But most definitely, you get to exchange to a similar but upgraded product if not available anymore, or you can pay the difference for your next new item. They are polite; I've been to different states' Best Buys and it's always honored.

It’s great to have peace of mind for several years on this product.

Great and convenient,they do everything to resolve your problems

Makes me feel more secure with the warranty protection from Geek Squad.

Everyone on the Geek Squad have been so helpful answering my numerous questions. I come in several times to purchase replacement items and research future purchases. They know when to stay nearby and when to let me wander about uninterrupted.

I would get a standard Geek Squad Protection with every large appliance I buy from Best Buy. I have purchased this protection for TV's, soundbar, Coffee makers, Ring doorbell and cameras. I would suggest to anyone--- to always buy this protection. I have used the protection twice now, and received a replacement item with no issues from Best Buy. It is the best insurance you can get.

Geek squad I been using y’all for a minute y’all haven’t did me wrong with patience they will help and perform efficiently with coverages and people

Good people. Always willing to help with problems and very friendly.

Geek squad has been really good to us we have them check our pcs, printers, or sound equipment.

The Geek Squad solves everything quick and to the best of their knowledge.

Great service. Will always buy this as it is very reassuring.

I purchased this sound system months ago and so far I have no complaints. It works well and sounds great.

Best Buy corners the market on warranties as geek squad is great

A great investtment and knowledgeable technicians. had a problem with first unit and they guided me to the manufacturer for a replacement before original warranty expired. Seemlessly enterered new serial numbers! thanks so much

Agents were very polite, friendly and professional. They explained their installation process and setup TV and my sound bar. Thanks

I purchased this for LG soundbar home theater system. Forty dollars for four years warranty is well worth it.

The Geek squad trouble shot my connection issue of my new TV to my existing surround sound system quickly and fixed the issue.

SAMSUNG TV 65 QN65QN70F I THING ITS VERRY GOOD PRODUCT I M HAPPY

Even though I have never had to use my Geek Squad warranty, it sure is a great peace of mind knowing that it is there.