Customer Ratings & Reviews

I am my 3 rd return on this product, thanks to the insurance!!

Subscription to the Geek Squard service was a SMART decision. Watching the Geek Squad unpack our 65" OLED TV and speaker system, mount and install all services in record time was confidence building----knowing that I can trust in their quality service for the next 4-years!!

When buying high-end equipment I always purchase The Geek Squad protection plan, even though I only had to use it one time out of all the purchases that I've had... And The Geek Squad protection plan is the best beneficial add-on for the money.

If you're spending a lot on a TV, Computer etc. Its worth the extra. No hassle to have it picked up or return to the store, they'll repair or replace if they can if not they'll refund or let you trade up.

They are always very accommodating and helpful. When my ice machine broke i was able to return it with no issue and get store credit.

Had issue with reciever after sending it out and they couldnt fix issue they gave me a store credit to buy a new 1

I love that they give a 4 year protection game on an item. They’re always quick with recovering and so there best they can to help

Amazing Customer service and prompt. They’re the best !!

Geek squad has always done right by me! They do what they say they will do with no hassel, last time I had to use it they went out of way to give me better service than the plan was for! And the man working was crazy HOT!!!

I needed this. Had a blu-ray player for 9 or 10 months. Just totally stopped working. Wouldn't turn on or anything. Didn't have a protection plan. Never again. Best part, could of got 2 years for $12. But for $4 more got 4 years. Great Deal!!!!

There the best and always on point and on time !! If you have questions or concerns they can get you the right answers!

Geek squad protection is usually pretty solid. I've never had an issue with them covering stuff unlike apple coverage.

Sound bar and sub worked great until a few months ago. The sound bar plays perfectly fine, but the subwoofer just quit working. No LED light or way to repair it.

My tv was mounted and connected to all my devices so easily with the professionals from the geek squad

Always great to have a warranty on the event something breaks and geek squad is always super helpful

Had to use one of these on a TV I bought that started having a black line. They came out and tried to fix it but couldn’t. Instead of me being SoL they offered me a similar tv or a Best Buy gift card. It’s worth it just in case!

The Polk sound bar and wireless subwoofer, is so loud and crisp, i am hard of hearing, now i do not need closed captions on any more. Definitely get the warranty, i all ways do when i buy a new big electric.

I had trouble with my stove 3 years in. The tech did everything possible to fix it and its been working since

I am reviewing this as a suggestion from best buy the only tging i can say is the geek squad members are well trained and know their stuff

4 years of protection on sound equipment is worth the expense.