Customer Ratings & Reviews

Geek squad us always helpful when service is needed on an item. If they can’t fix it, it may be replaced.

I love my sound bar and the quality it is very good.

Thank you so much for the data protection geek squad protection gives me that extra sense of security being that I’m not too technical thank you Best Buy

I use it and it works fine no need to tell a lot about what happend

I bought this in case anything happens to it. I like the idea of it being replaced or repaired.

Purchased with sound bar as a safety. Hopefully won’t need it but have learned with appliance purchases that it’s well worth it.

Will provide support when needed! Make sure you get geek squad. It’s better than other warranties/plans in the market.

I decided to purchase because of my open-box purchase

Best buy best warranty service you cant go wrong here

The Geek Squad protection is worth it for peace of mind!

Great sound. Great connect. Easy set up and installation.

I've heard people complain about this service/product, but I can tell you for certain, it saved me a bunch of money when I needed it. I will always buy it when I purchase an open box item as I did on my last purchase.

Did not need a service this time but the protection plan is always nice!

I bought a JBL PartyBox 110 from Best Buy in Daytona Beach with a 4-year Geek Squad Protection Plan. The speaker stopped charging, and the LEDs on one side went out. Should’ve been an easy warranty claim—but it turned into a complete mess. First I was told to bring it into the store. Then I was told to ship it out. I spent over 2 hours on the phone, got transferred and hung up on, and was finally told by a manager they’d likely replace it if I went back in. I did—twice—and still got nothing but a runaround. On top of that, I had to pay out of pocket to ship it using a label they gave me. And after all that? They just sent the same broken speaker right back to me. No repair. No replacement. Nothing. I’ve wasted hours of my time, money, and fuel—and they’ve done absolutely nothing to honor the plan I paid for. Total joke. I’ll never buy another Geek Squad warranty again.

I haven't needed to use it yet but I hope it is worth it if I do.

There is no protection on the market like Greel Squad product protection. Worrie free and easy product fix, replace and return.

It's better to have this product for safety net i recommend

BEST COVERAGE PLAN FOR PROTECTING YOUR BEST BUY PRODUCTS. AGAIN, IF THE PRODUCT CAN BE PROTECTED BY GEEK SQUAD, I BUY THE PROTECTION PLAN.

Good thing to have in case it stops working no money out of your pocket

I’m not the type of person to buy extended warranties but the price for this one for 4 years was a deal I couldn’t pass on. Piece of mind, definitely recommended.