Customer Ratings & Reviews

So far, I haven't had to use this service, but when I do I hope it covers what BestBuy offered. The price is rather affordable if you are making payments, but like I said it depends if you use the service or not. (there may be a new review if something goes wrong)

The computer worked fine and several months into having it… it started to work really slow… mind you I don’t be on the computer much as I use my phone most of the time.. the sound even went out, so I’m not really happy with this item

GOOD VALUE FOR THE MORE EXPENSIVE ELECTRONIC PURCHASES

Waste of time and money! instead of exchanging my tv they would rather send a tech multiple times and the problem is not fixed. I spent hour and a half waiting on the phone to go in a circle then hung up on only to wait another hour to talk to someone to tell me they have to send out someone againthen my phone died !no one called back even after saying give me your number in case we get disconnected. A real geek wouldn’t leave you hanging and they have actual knowledge.

Average not yet used but not sure would be helpful

have not use it but always good to have just in case

The tv is okay buy having issues with wireless connection even though excellent connection for the internet and correct password entered

...hope i never do! But its comforting to have it.

i haven't really use it but i guess is good to have

I purchased this protection, have not used it yet. I have had several Geek Squad installation issues so am not feeling confident about this protection. Time will tell. I am hopeful.

A protection plan that means absolutely nothing for the replacement appliance when something goes wrong. Apparently you need to proactively tell Geek Squad that the protection plan needs to be extended to the new replacement appliance with the serial number, otherwise, they will tell you that you are SOL if something goes wrong with the replacement even if you are well within the protection plan duration. DISHONEST business practices preying on customers.

We purchased a 5 yr warranty with our LG TV. Last July Geek Squad replaced the motherboard and other components. After several months, the same issue cam up. We called early February, got rescheduled a half dozen times for service (COVID), but they would push out appointment without ever contacting me. They finally arrived yesterday. They replaced all of the same components. Later that day, Black screen when attempting to go to settings, limited function with remote. Additionally, the tech left it in factory mode which only a service tech can remove (not as easy as a setting on tv). The tech told me to contact her directly, but she has not responded to ANY of my contact. What an absolute FRUSTRATING experience. They are incapable of repairing my television and are absolutely unwilling to replace my tv.

I am not happy with my tv purchase and tv warranty

Love this television will definitely buy again but over time im starting to see black blemishes I the background and also when the tv is off.

Nothing could be fixed,becaues of the employees at Best But the day I purchased this TV- I had 14 days to pick it up. I when the first day, early evening. It wouldn't fit in my car. I tried to leave it to pick up another day. They said I couldn't. Then I asked to return it, and rebuy it, but that I would lose money. I had to stand outside and carry the huge TV "Open box with no Box) alone with no ride. In which carrying it to my car with no help the screen cracked. So I have never seen anything on it.

WARRIOR 4-1/2 In. X 1/16 In. X 7/8 In. Metal Cut-Off Wheel 10 Pk. (4,880) Write a Review Slice through steel, stainless steel and other ferrous alloys with these metal cut-off wheels

I need more information on this protection plan. Is there a document that I can put in my file? I purchased it but was given no information on how to contact anyone if there is a problem.

My tv started showing garbage on the screen and I noticed a black spot on the bottom left corner seemed like something got burned inside and came out. I tried to claim manufacturer warranty from HISENSE but they are saying it is physical damage. There could be physical damage but that happened from inside the TV not outside impact. Never buying anything from Hisense or getting Geeksquad again. Worst experience. Geeksquad is also not covering the warranty because they are saying it is still under manufacturer warranty.

Okay, so I bought the extended warranty. My experience with extended warranties has been mixed. It usually dies after the warranty ends or they make it difficult to use. So 3 stars until I use it and they are either excellent or horrible.

Wait until your warranty period is just about up to purchase this item as it runs along side the warranty and not after it.