Customer Ratings & Reviews

Gives me and my wife peace of mind knowing we have protection .

It's always wise to get a protection plan no matter what you purchase. They have always served me well.

I love the geek squad protection plans. It gives me ease of mind for my more expensive product purchases!

I always purchase the protection plan when I buy something from Best Buy. It is always worth it.

The 2 year protection plan was recommended to us by one of the associates.

TV is for my mother and if anything goes wrong I know that Best Buy will take care of it with no problems!

Whenever I buy things that the geek squad is need I gets the protection

Security for the unexpected. My TV wasn't cheap, so knowing is covered makes paying the bill easier......lol

Great Price and coverage. Have always purchased a Warranty with Best Buy.

Knowledgeable tech, minimum down time from the time the call for service is made till unit is working again.

Always good to protect your investment on any electronics you purchase.

Geek Squad replaced my 60" Samsung smart tv with my NEW 65" Samsung smart 4k tv. Great price for protection

Helpful and nice employees. Always follow through with our service.

I had to return the tv because of message on the front of tv, it had a circle with several little things on it

Gotta love havin protection on big purchases! Love it

Hopefully if I have any issue and have to use this I won’t be dissatisfied

Best buy Geek Squad replacement protection is always good and affordable

Best buy Geek Squad replacement protection is always good and affordable

Good to have if something goes wrong with it.then if it goes ba d

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.