Customer Ratings & Reviews

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

I will spend the extra money for the warranty for you never know what may hapoen

Great warranty and covers everything you need it to.

Geek squad is a great service and Im glad they are there when I need them!

Love it protect your things the fix/replace them fast.

Very efficient and knowledgeable. Would highly recommend for customer support

I made a mistake buying a tv with the proction plan and ended up buying another tv.

Having protection gives you peace of mind. Would recommend.

Please get the 5 year squad protection plan. You never know what will happen.

Returning is fast and simple. I love my new flat screen tv.

When you purchase something of this magnitude, you will want to have it insured.

I got this TV on black Friday It was a great price for extra protection

It's a little pricey, but it give me great piece of mind especially with a larger TV.

The Geek Squad is very responsive and knowledgeable.

Its worth purchasing a protection plan for your tv

A warranty can come in handy for a tv that goes bad.

Lovr my 5 yr warranty, prior vizio lasted 4 yrs b4 picture went black. Feel protected.

I’ve learned my lesson from a past experience, always get the protection plan.

Called about a problem and they hopped right to it

I don't normally buy these plans, but I have found them to be a good deal at Best Buy