Customer Ratings & Reviews

Got the extended warranty on my new TCL. Well worth the money in my opinion as I am not familiar with the brand coming from an LG.

Growing up we always had the talk to use protection and I use the same concept for my TV purchases. Using protection gives you the peace of mind that you can do anything and if something goes wrong you have protection.. Sometimes I feel like my TV spys on me but I consider it a friend because I spend all my time with it.. Things are getting serious so pick your protection plan wisely, you may want so settle down.

Customer service is phenomenal. The tv is perfectly set up. Highly recommend.

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

So far not much to say. But It worked very well in the past, so I decided to buy it again.

Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

Like the tv has great picture quality and like it has the apps on it

I was able to get my tv delivered the next day. It was soo fast. They delivered it for free. Someone from the Geek Squad contacted me right away in the morning. I was there first delivery. It only took them 15-20 minutes to get to my house. When they got here. They asked me where I would like it. They placed the tv where I wanted it. Then they were gone it was quick and painless. I would for sure recommend the Geek Squad.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

This plan offers great piece of mind to protect any of your electronics purchased at Best buy. Highly recommend purchasing the extended plans.

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

I enjoyed my 2years warranty and enjoyed be a membership

I've used this service to install my TV brackets to hang my TV and set up my surround sound. Awesome job guys.

I had problems with my other television and the geek squad helped me quickly replaced my television set in 2 days.i would definitely give this insurance A Big A.its a must have be safe with the geek squad.....

The best warrenty for a tv repair problems when you need it

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

Very professional team installed my TV and took away the old one. All my questions were answered,

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

Gav and Chris are both an asset to the Geek Squad! The service I received was impeccable. They were able to provide me with the necessary equipment for my tv. I highly recommend and would use them again for future services.