Customer Ratings & Reviews

I haven't had to use the service yet but considering every time I really needed it; I hadn't purchased it before... I now purchase this for every electronic I buy.

Better to have the protection when it's needed, than not have it then need it.

Standard replacement plan from.geek squad dont know what else to say about it.

Great team of people for a great price! Love how easy it is to use!

Took protecton plan for a "just in case" on my TV. You never know what could happen.

Geek Squad is an excellent service that best buy provides in the event you have an issue with a product.

I always like ensure my products through Geek Squad. You never know what could happen and it's great to be prepared.

As always this gives me the confidence that any issues will be dealt with as promised

perfect I love thank u for everything I am so grateful

The best warranty program around customer service is 5 stars

Love the service! I’ve saved a lot, so glad l decided to purchase it.

Always good to purchase Warranty for ones big toys

Best choice I love it thank you for having it has a choice

Since i bought a budget brand tv i wanted peace of mind. With this best buy plan i am good for five years

Always nice to have. Haven't used it but just in case the right deal for sure.

Geek squad rocks they are very helpful and understanding the fix the problem.

Would recommend this to everyone. Beat buy had the best protection out there.

Great peace of mind on any major purchase.. Time will tell if really needed.

Warranty! Gotta have warranty for all purchased appliances

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.