Customer Ratings & Reviews

I purchased a two-year protection plan to cover my 58 inch Sharp Roku TV. The screen went black on the tv, I placed an order for repair on a Wednesday and they scheduled a repair for Friday of the same week. It is now Wednesday of the next week and my tv is still broken. NO ONE from Best Buy or the third party vendor has reached out to me I have to call them every day to get updates which give me little to no hope that my tv will ever get repaired. I feel like I'm being jerked around! What good is a protection plan when it takes forever to get service. I never thought I would write a review like this. Buyer Beware.....think twice before saying YES to the additional protection. It's just an additional headache!!!

Love the tv but the remote is for a four year old.

My equipment works fin and still haven't used them

Good to have stuff does brake And easy to work with

Geek squad does a good job would recommend Geek squad

Normally i love geek squad protection but they really let me down this time just purchased a Samsung s90d oled for 2300 plus 500 for geek squad so 2900 and it was the best tv iv ever had for 1 month then completely shut off on me and broke best buy refuses to honor the protection planed i purchased because they want me to go through Samsung first and use thier warranty thats ganna take 2 weeks for e tech to show up so i have no tv for 2 weeks and have to hope he can fix it and i asked can i just bring in my tv to best buy and they refuse to help at all even when i purchased a 500 dollar protection plan

I have always taken this protect and never regretted

Can't truly rate this since I haven't had to use it but the price was reasonable. My last 2 TV's (different brand) the sound went out within 2 years so, I wanted the protection.

I've always been treated fairly by Best buy on my plans.

I havent have a chance to use it! But i hope that if i do need to use it, they act immediately and without any issues. So far, I havent have a problem with Best Buy, so i hope they continue to keep up the good work.

YOU NEED A GOOD BACKUP PLAN AND THIS ONE IS WORTH IT

They take care of ally technical questions and help out

Great explanation of the benefits to this product!

I haven't had to use Geek Squad yet and hopefully I won't need to.

The soundbar really adds to the sound of my new Samsung TV!

very good deal hope I will never have to use it though

no hassle great price can't beat!!!!!!!!!!!!!!! !!

It's good but I think it's overvalued, compared to other stores that offer warranty and repair service.

This is a great TV but I definitely will say that the TV is lagging and it stalls out and freezes sometimes to the point where I have to unplug my tv. It becomes slow and idk why.

Great product for the price! Would definitely buy again.