Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30853 reviews
(30,853 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t come out to look at what was wrong they told me that the hdmi port wasn’t covered with the warranty. I don’t know why I got the warranty if it does nothing
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They can replace my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called them 3 to 4 times but they were unable to diagnose problem so we asked them to refund our money or replace Neither with old TV or new TV. they said that they can’t do that I don’t know why ?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of your finances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program doesn't provide the support or service they promise up front. Buyer beware.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for someone who dosent know much about computers and has money to throw away.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Great tv for younger viewers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the young, I returned because of the fonts can’t read the smaller fonts!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor service and Rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the controller then was told I had to come inside store during the pandemic. Poor
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sketchy on the service plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a plan before and was not to happy I'm hoping there service has Improved
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package for my item .
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package with my item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Good if items breaks in coverage period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection would be good if it covered the tv now that it’s not working, 2 years and 3 months after purchase.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a geek squad service package for my item.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad for LCD TV Repair is Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most wasteful $60 of my life! Rather to try and help fix the screen that was damaged on my LCD TV or get me a new one. 5 years of my warranty is for nothing!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 year Geek Squad contract and the first issue, which was minor, the Geek Squad failed to handle.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told the tv was protected from anything it happen to it. Not true and I was going to be charge for my tv to be looked at on top of my purchase of my protection!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Sucker born
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. It only covers parts, maybe labor to repair. Wasn’t offered repair nor exchange.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Covered next to nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TCL tv screen cracked and TCL of course won't repair it. The extended warranty won't either. I was offered a refund of $28.00..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. It's always frustrating when accidents happen and tech is damaged as a result. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the TV for which this was purchased was broken upon opening box (just beyond BB refund period), coverage was useless! Disappointed in both coverage and BB on this purchase.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
5 year protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be no way to get a copy of the protection plan, nor download an actual paper copy of the receipt for your personal records. Not even a transaction number could be had. I am NOT a very happy customer, nor feeling too reliant in case I actually require a repair, with no physical receipt.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Joe1957 – You can get a copy of the Terms and Conditions of your Geek Squad Protection plan at www.geeksquad.com/terms. We should also be able to get you a copy of your receipt if the item was purchased in a store if you visit a store or call us at 1-888-BESTBUY (1-888-237-8289). If your order was placed online, you can print out the order confirmation email and that will serve as a receipt.
Rated 1 out of 5 stars
total waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waiting literally months for a return call from installation issue - total waste of money and time -
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of extra money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't protect against the TV breaking. Worthless insurance that doesn't transfer to new items. Waste of extra money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend