Customer Ratings & Reviews

When I brought the tv back they gave me my money back for the warranty but wanted me to apply for a Best Buy card I said no that’s why u buy warranty for things I was not pleased everything I brought from them

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

Loved this tv super clear. Geek squad are always very helpful

Any problems with my TV'S and I just bring it in and pick out a new one... no questions asked....

Haven't had the chance to use this service so I guess I made an excellent choice of product

When I buy any electronics in Bes Buy I get a protection plan too. My experience with those protection plan is very good, fix the electronics or change it if can not be repair.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

Geek squad rocks! Good price for 2 Year warranty and best part if something goes wrong they come to your house! No need to pack it up and bring it to the store!

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Hope do not need but just in case never know when it may

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

There is no other store that provides the same protection as Geek Squad. I get it on everything I buy! They make it so simple, and if I ever have a problem, I feel safe. I have had to replace 2 different items in the past year. With other stores, i feel like I am being interrogated. Not at Best Buy. Here's the problem, here's the replacement. Done!

Install the all programs of my computer, antivirus, support, guarantee

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!

Geek squad is the best protection out there! Small purchases to large expensive products, everything should be covered by the geek squad!

I have used the protection plan before and got a new TV when it couldn't be repaired, and we have a lot of lightning storms where I live now. Got a good price on TV but I want to be safe and not sorry.

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

This plan is a decent value for full geek squad coverage. Always had good service with best buy geek squad for all my devices. Would recommend buying the 2 year plan for everything

I love it just for the peace of mind!!! I love that I don’t have to ever worry the next two years!!