Customer Ratings & Reviews

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

Excellent product and price. My grandson was happy with it.

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

I always buy protection plans from best buy on major items. One of the things that I appreciate is that as a best buy program member, my account is on file, so I never have to keep receipts. And I've found customer service at best buy to always be amazing. In many years shopping here, I've used the protection plan once. Funny thing is that it was on a portable cd player almost 2 decades ago. I had left the player in my car and let the batteries corrode. I didn't even know I had purchased a protection plan. Then 1 day I get an email from best buy letting me know that my protection plan was ending (and I think asking if I wanted to get a new plan). I went to my car, found the cd player and brought it back. They didn't even make those anymore at that time, so I was able to get a stereo instead. Lol. That was so long ago, I'm not sure if they even would do that anymore. But, it made me a loyal customer! And also convinced me to always buy the protection!

With this protection I feel very comfortable with all my kids around the products that I purchased

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Very helpful when they are needed. They are very kind

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

HiSense at its price point is best Television. It serves my purpose very well without spending much. The amount I saved compared to buying expensive TVs, now I can spend on better services like high resolution streaming etc.

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

They are working properly and good service garantee

Very good plans and they stand behind exchanges or returns with no questions asked

The Geek Squad got the Bravia 75" UHD TV up the stairs to my 600 sq ft loft area with no problems and put things together with no problems. I had the TV for about a week with no problems except for setting up and installing apps. Hardware wise the clock has started and we'll see where things go from this point...

This is a great protection plan that worked out for me when I needed it. I had a very small dead pixel on my TV and Geek squad came to review it and the issue was quickly resolved as I was given a gift card to get a new TV.

Fast and easy and on time gʻgggggggggggggggggggggggg

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

good service. easy to use. no complains. i used to my Tv

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

I always purchase the Geek Squad protection for peace of mind!

Order came in on time. A good price. Good people to work with.