Customer Ratings & Reviews

We always get the GeekSquad protection to protect our property in case of damage or destruction. Well worth the investment for peace of mind.

never know when a electronic product may brake. don't forget the handling in store on truck hey you never know

When we purchased our new smart tv, we knew we wouldn't be able to fix it if something happened. Geek squad has an excellent reputation and we didn't hesitate to purchase their protection plan! Don't regret it 1 bit!

Used this service to clean up my computer which was running slowly. After successful cleanup performance very much improved. Technicians very professional.

Great protection. Not like a bodyguard or anything, just protection from the Geek Squad! I earn points for this review.

Had problems with my electronics purchases in the past and having this warranty has allowed me to easily replace the item.

Get the protection plan because within a 5 years if anything goes wrong you can take it back or they might replace it depends on the conditions. If not you're screwed

Replaced my tv with a text picture to the geek squad service and told me to pick out a new tv equal to my broken one and they delivered the new one and took the broken one.

I almost always buy the extended warranty when I buy anything major though I have never had to use it through best buy (knocks on wood) I have friends who have, and they have nothing but good things to say.

This warranty is a great value add for the consumer and Best Buy because it allows open box items to have a warranty and makes buying them worry free.

Is exactly what you pay for, nothing more nothing less.

I bought the Geek Squad protection package but I haven't used needed to use it yet.

A truly worthwhile purchase. I get it all the time since I had to use it on a tv that quit.

i have not purchased geek squad warranties before. i really regretted it was such a hassel to go through the manafacture warranty. i will never do that again. always go through geek squad. saves you time and money.

Learned in the past that it’s better to be safe than sorry…can’t tell you how many times I have been thankful I purchased warranty.

I was so excited for my first big tv purchase, but there was no way I was leaving the store with out protecting my investment and it’s def worth getting Exsp as prices of tvs continue to rise

The protection is mediocre, and dosnt cover a lot of things, you don’t get a choice of replacement, even if you spend 5000 on a tv, you get the equivalent to the tv spec(wich could be next years 200$ tv,)

Purchased service because home computers had been hacked. Service was helpful and reassuring and timely and professes appropriate support for the future. Also assuring. Good deal re: price and promises.

I love the Best Buy warranties. They are a great value for the piece of mind gained knowing that my electronics are serviced by the Geek Squad.

My tv issue was resolved quickly and diligently. When they came to repair it they identified the issue quickly and took the steps to take care of it for me.