Customer Ratings & Reviews

I’m in the process of filing several complaints. First off I can’t bring my broke the into store because it’s to big. Then when I attempted to schedule appointments, geek squad put me on hold for 30 minutes and then hung up on me refusing to schedule. I kept being persistent and the geeks realized it so they scheduled my repair for today and sent a refrigerator repair man. Now I have to call these scumbags 100 more times to get another appointment and for them to pick up my tv. My suggestion for everyone, Go to Walmart for TVs. At least you stand in line and make a return in 5 minutes. My kids will now be without a tv for another week or two because of these fools. And what makes matters worse, apparently, the Niagara Falls blvd location is not taking calls. The entire store is incapable of answering the phone.

Best Buy Geek Squad protection plans gives you a piece of mind!!

Good, very, very good service and things like that.

Covers anything close and go good service for the price

I Bought an LG 50" TV and purchased the 5 year plan. A week later I had an accident when trying to move the TV on the TV stand and it fell and smashed the screen. I brought it back to the store figuring it would not be covered under warranty because I caused the fall of the TV. I understood that but what I wasn't happy about was the fact the 5 year plan I purchased a week before, would not follow the 2nd new TV I had to purchase. So the cost of the 5 year plan the week before was just a donation the BestBuy. I will never purchase any plans from BestBuy in the future. I know the damage was caused by myself but the TV was a week old and BestBuy couldn't help me out at all. I would have complained to management if thought anyone would have listened to me. BestBuy even charged me the recycling fee for a one week old TV. Now the 2nd TV has major sync problems I can't seem to fix. Go figure.

I would recommend for televisions, it has helped me in the past.

Have not have to use it but is a wonderful protection plan

Never had any problems with any protection plan before.

good warranty protection and for a good price . it is worth it

This is a little pricey, but it has saved my bacon before.

This is just what I need to help out with reducing stress in my product

This plan helps ya feel safe and hey, who doesn't like that?!

Was a good value for money and just needed to be added to purchase.

I had to call with a question and they were very helpful.

Did not pan out as i was told, purchase for airpod pros and was told that if we lost one we could get it replaced. Which is not true. only if sound is not functioning correctly with they replace.

I haven’t use the service yet, but it was hard for me to get it signed up online. I don’t know how to do that and I could’ve used help on it.

Very good to have when purchasing any electronic devices

Good.. would recommend to a friend.good plan. Glad I have it

Always get a protection plan for your electronic devices

Have not had to use them yet. Hoping the service will be good.