Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30865 reviews
(30,865 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Additional protection is always a plus w electronics
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't had to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use Geek Squad yet and hopefully I won't need to.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not sure what you want me to review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have only have the equipment for a month or so, I have not had to use the service.... so...
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
65 TV 5-Year Standard Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully I won't have to use this. But if I don't use it then I wasted money. What to do
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Installed at a good time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The adjents did all the work and worked pretty quickly. Only issue was I felt they rushed to get out of there after. Didn't really help me set up anything and the TV picture was awful. Had to return the TV.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Let me down big time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally i love geek squad protection but they really let me down this time just purchased a Samsung s90d oled for 2300 plus 500 for geek squad so 2900 and it was the best tv iv ever had for 1 month then completely shut off on me and broke best buy refuses to honor the protection planed i purchased because they want me to go through Samsung first and use thier warranty thats ganna take 2 weeks for e tech to show up so i have no tv for 2 weeks and have to hope he can fix it and i asked can i just bring in my tv to best buy and they refuse to help at all even when i purchased a 500 dollar protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't needed to use yet but im happy to have them.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Good warrantee, but......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase is for a new HP desktop computer. So far the extended warrantee has not been used. HOWEVER, 5-6 years ago I purchased 2 laptop computers that came with Windows 10. I purchased Windows 7 from Best Buy. I didn't like Windows 10. Your staff told me if I purchased a 2 year service agreement You would be able to REMOVE Win10 and replace it with Win7. A week later I come to pick up the laptops only to be told Best Buy techs COULD NOT REMOVE WIN10. You refused to return my nearly $200 extended warrantee money!! I called you and sent a letter and NEVER heard from you! Unfortunately, you are the only full-service computer store in town (No more Circuit City). Only option is stationery stores that have minimal selection. I am still angry about this rip off! THE ONLY REASON I purchased this computer AND extended warranty is because of your manager. I paid for the current system online and when i went to your store to pick it up it was NO LONGER available. The manager got on it right away and got the system I ordered right on the spot! She was GREAT! And I thank her profusely. PLUS, other items I brought in I bought from you could not be repaired. Geeesh!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Good product to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problems but good to know help is there when needed.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Havent used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far havent had any issues so havent used them at all
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is way better than the manufacturers warranty. Just bought a Vizio earlier this year, and it failed in 9 mo. Zero warranty. Problem with this warranty, you have to haul your tv back to best buy.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
No problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple items replaced no problem. Great
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Nice for room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size good quality nice sound as well no problem
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Deal along with the TV with great support....
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
No answer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's so difficult to get in touch with these guys. I'm wondering if it worth the money. Every time i call no one answers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us about this. I'm very sorry to hear you've been having troubles getting ahold of us. And I apologize for the late response. We definitely have been having a longer wait time due to a higher call volume. If you still need help, we'd recommend connecting with your local Best Buy and they can assist or get you started. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 3 out of 5 stars
Good for the money.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Not the best picture but goon enough. Put it on the lanai and I’m happy with it.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Tv fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took two appointments but they fixed my new Sony tv
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always good to get an extra warrenty when you have kids
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This plan has great coverage for a very reasonable price.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Do not leave the store with out it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy a product without this in your purchase!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend
