Customer Ratings & Reviews

Getting protection on your device is the most important thing to do incase something goes wrong

It covers a long time for sure on the apple watch I purchased.

It's not the item but the Service I needed, really. I guess that's a problem all over but I did pay full price and they had no time for questions.

This is an amazing offer from Best Buy, It extends protection out beyond the first year.

They say they will come to my house if there is a problem with my TV. I called with a problem I noticed when I brought the TV home and they asked me to bring it back. It is not easy transporting a 75" TV so I will wait for a real problem that is not cosmetic.

Haven’t had to use it yet but seems like a good pkan

Nothing to review am glad to say Never used it Sooo

just awesome i love the tv. it is clear and no glare

This insurance for the Samsung Smart TV is great, I feel relieved that I'm covered for 5 years.

I heard they are good at what they do. Have had the opportunity to use their services.

I have had geek squad before , awesome service....

I got the protection just in case something were to happen..I haven't had to use it yet.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

Bought the protection an just in case. Hope to not use it but if I do best buy has a sweet deal.

Having Geek Squad protection definitely makes buying a TV feel safer but it is a bit pricey

I normally buy insurance only for purchases that I'm concerned about. I bought this for my LG nanocell 90 series because it was bought used. I never have had to use geek squad services so I cant share my full experience.

We haven’t use it yet. So far the tv its ok I guess

So far so good on the geek squad service. Would recommend for piece of mind.

Hopefully i wont need to use the extended warranty. But for the price couldnt pass it up