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  • Geek Squad™

5-Year Standard Geek Squad Protection

SKU:
6353434
See Details

Customer reviews

Rating 4.7 out of 5 stars with 30858 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1464 Showing 29,261-29,280 of 30,858 reviews

  • Can’t Get Anyone Out to Check Our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to get someone out to the house to check out our Samsung TV we purchased at Best Buy and no one could come out because there are no geeks in our area. What a rip off.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Don’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to use. I spent nearly 9 mo trying to get a tv repaired or replaced

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Bad assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have continued to have issues with them every time

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Do NOT Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total waste. Not worth anything and no one knows what they are doing. Do not waste the money. The kids they hire think they know things and actually create problems.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Screen warning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If screen damage does not cover , other small details are covered

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Tech good service, customer service eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech service was good but when my tv went bad the customer service didnt want to honor the warranty even though the tech signed off that it was a manufacturer's defect.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Have not used it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have notused yet so don't know if good or how it works

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Matt – We hope you never have to use your Geek Squad Protection Plan, and that your product keeps working great. If it doesn’t, however, we’re confident we’ll provide you with great service when you come in for help under that plan.

  • Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote stopped working but BB would not freely replace. When something breaks, you can’t depend on service.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Left Hanging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm tried of waiting Geek Squad, you were great until now !!!, Please advise me when I can expect... #16775541

    This review is from 5-Year Standard Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for reaching out to us for this. I'm sorry to hear you've been experiencing a delay during this time. We'd like to know more about what's going on and find out how to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • home owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canceled agreement. They would not offer any support to determine why controls would suck up with TV. They wanted to charge and additional $100.00 dollars to come out.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Waste of money and time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't even read of follow their won terms and conditions. If you speak with two different agents, they will give you two different answers. It's just ridiculous.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Keep track of your receipts...plans get lost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, the parties responsible for adding service plans to profiles fell asleep the day I purchased my TV and now my paid plan that I can clearly see under my profile is lost in space. Spending what half a day to track it now.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Anna. Thanks for reaching out to us about this. I'm sorry you've had to dig for your protection plan. You shouldn't have to worry about saving your receipt for it. We'd be happy to help you dig. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.

  • Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money since won’t service even if pay for it cause of distance to nearest store.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Just a scam.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything, but accidental TV screen damage which is never made obvious when purchasing plan. Do NOT their protection plan.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Absolute rubbish; wast of money & time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no point in having geek squad. It won’t get anything resolved. You will end up wasting lot of time and frustrated.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Bring Back The 5 Yr Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only chose this rating because every item I've purchased from Best Buy I purchased a 5 yr warranty. I guess they canceled the 5 yr plan. 2 yrs just simply isn't enough

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Protection plan review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for all and anything that might happen to anything that is covered

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • A good value add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Dormant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad truly no good waited 2 hours for service and nothing ever came

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend
Page 1,464, Showing 29,261-29,280 of 30,858 reviews
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