Customer Ratings & Reviews

Geek Squad is a must for big purchases at Best Buy. They are very knowledgeable and I love that I can go to the store and resolve everything at once. Whether they need to fix something or get a replacement. It’s a must have product.

The Geek Squad has always been very helpful with any and all my purchases and any issue that I have had. I definitely recommend them.

Love being the open box items which saves me money. Therefore I use some of that savings to purchase the extended warrantees. Never had to use one yet, But as long as I do not have to spend my own money, I believe it is well worth it.

A must get for a tv worth alot of value, can't pass up Incase of the chance anything goes wrong with your tv within the first 2 years of owning it, so don't pass this up and a must protect purchase from best buy, thank you

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

I bought the 70' Samsung TV, it works very well and we are satisfied and recommend it to some friends!!

Geek Squad set up the TV & got it started. They were helpful & open to questions. We mounted it to the wall later.

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

Honestly, they was on point. I had an appointment. They worked on my phone soon as I arrived. I had 2 issues this year with different phones.

I'm glad I have this! I'm not sure many people know of this or not but best buy warranties are one if not the only warranty that'll cover dead pixels AND burn in! I got an amazing deal on a 5-year plan and wouldn't have bought the TV without it!!!

The agent mounted my tv and all the equipment connection

[Employee of bestbuy] Must have, always protect your items you worked hard to get!

[Employee of bestbuy] Must have, always protect your items you worked hard to get!

Geek Squad fantastic Service company with quick complaint response.

The tv we bought did not work at all after trying for hours. We called Geek Squad and they came out the next week and are ordering a part for the TV and will come back to install it. The guys were fast and very friendly.

The agent replaced a network card preventing my TV from connecting to the internet. Amazing job

When I called Geek Squad because I had trouble with the TV I purchased last year, they were able to assist me promptly with the warranty. They scheduled for a service visit and when they came and found that the TV was not going to be fixed, they had a new TV delivered

I was happy to see that my "open box" item (which was a Samsung 40" LED tcv) was eligible for best buy protection and was decently priced as well. So now I have that added level of comfort in knowing that if anything goes wrong with my TV Best Buy will fix or replace it... its always worth it especially when purchasing an open box item