Customer Ratings & Reviews

I’m glad about the Best Buy’s Geek squad; 2 -year protection plan, for my new Samsung TV. The comfort of knowing that my 58- inch 4K HDL will be taken care of completely and in capable capable hands of the Geek squad technicians.

We had an issue with sound on our Toshiba Fire T.V. and the tech who came to replace mother board was so great. Protection is always needed no matter what you buy. You just never know

So worth the money! Got a new TV comparable when the picture went dead on a model purchased two years ago. A. It difficult to cash in on during COVID and geek squad staff working remotely but in the end came away with a brand new TV!

Used the service on a Vizio for my father a few years ago. Brought TV in and they couldn't fix it so we got a new one of the same price.

Sometimes you just can't trust the product quality today and I couldn't for the TV I purchased but it is rated as one of the best TVs at its price point with some caveats should you be one of the unlucky ones who gets a lemon. Best Buy extended warranties are however more expensive than the competition.

I hope I never have to use this protection plan but I am very satisfied with the fact that I do not have to mail my television anywhere, all I have to do is repackage it and bring it back to the store with the receipt and they will either fix it or give my money back. Why less of a hassle for me.

I don't buy Geek Squad protection, but I guess if you did then it would be ok

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

This is my second Geek Squad protection plan my TV screen was broke and they replaced it and I purchase another warranty through them they really stand behind their warranties you won't find that anywhere else

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

I always try to purchase geek squad protection for all my big purchase at best buy and they have not failed me. and it gives me peace of mind knowing my items will be fixed or replaced if anything were to happen.

After purchasing a Samsung 65 inch TV, I wanted it to be professionally calibrated. The calibration tech came to my house and calibrated my TV in about an hour. It looks AMAZING!!! Very professional. Highly recommended.

Always a must for insecure people. There is always a chance that something will fail.. I like the assurance of Best Buy warranties.

Geek squad service is an excellent way to make sure your purchases are working properly.

Don't know yet. If tcl doesn't warranty my tv we will see what Geek squad does. Geek squad doesn't kick in until tcl's non existent warranty ends.

Peace of mine to have this coverage for a few more years.

Added protection from whatever happens. Only right for the money spent on the television

Geek very knowledgeable and understanding. They replace my TV in 2 days when I know questions asked. They really honor your warranty

Love geek squad. I had a ? About my TV and they were able to assist me

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.