Customer Ratings & Reviews

When purchased told 24/7 service if anything goes wrong just bring it back & get replacement. When tv went out I spent several HOURS on calls waiting over a month to finally get results. With NO tv!

Hope i do not have to use it. Everything has been working well.

IF YOU PRODUCT MALFUNCTION WITHIN WEEKS OF PURCHASING IT, IT'S GOOD TO HAVE GEEK SQUAD.

Picture quality is decent. Speakers blew after a couple weeks

I have no idea of how they work I haven’t meet the yeat. But am sure the my work good

I guess it's worth it. They have never helped me with anything

i purchased the $39.99 warrantry for the tv. I was told by the cashier that it was a warranty that covered anything from dropping it on the floor to it just stopping. When I brought it in because the sound did not work right I was told by a snob in customer service that I broke the jack where the headphones went in.She said that was not covered and I told her what the cashier had told me about the coverage. I was refunded the #39.99 for the warranty. I just want you to know I will never shop at best buy again because I was lied to about the warranty. I am sure that you don't care about my problem but you lost a customer. I will pay more for an item at another business before I will step foot inside your store again. Thomas Miller

The included Services of geek squad protection seem to have diminished greatly over time. You get charged no less than $100 for someone to come out and troubleshoot in a way you could have done with a CSR over the phone. They really don't do much else even when a TV make and model is known for having certain issues for some reason they don't bring the most likely needed parts with them to address the problem. That makes no sense to me.

Not until a year later was I aware I had this feature purchased. Will update once I use this service.

I've been without a TV for over a month, due to my TV going out before the one year mark, and Geek Squad also sending a third party contractor to my house in street clothes with no protections of any type. He broke the TV worse than it was before, left my house saying call Best Buy to get the real Geek Squad. I did, and I'm still out a TV as nothing that the agents told me to do is working. Walmart or Target probably have better protection plans.

Haven't needed yet. I'll let you know when I use them

Horrible experience. Called them to make sure the item was there. The guy promised me that the TV will be all boxed up and all the accessories will be included. When I picked it up, the TV was half bubble wrapped, no remote or stand. I drove an hr and a half to pick it up. They basically told me to take the way it is or leave. No wonder the shops are disappearing.

Usually don't get these but with kids its a must to insure against it falling over

Took Geek Squad a month each time to ship out my tv to get fixed and ship it back. The in-store replacement doesn't start until your tv messes up 4 times then they switch it out in store. Not convenient when you have young children without a tv to watch.

No they did not connect anything and i had to wait for a long time

Haven't had to use the Geek Squad, so I cannot give a view on how well or how bad they are. Two stars ONLY because I had to choose one. I do however, recommend their services as they should be qualified to work on what they sell.

Tvs work amazing however the customer service sucks

As always with an protection plan over priced. Shop around before buying.

I AM UNABLE TO RATE PRODUCT SINCE I HAVE NOT HAD TO USE IT. HOPEFULLY I WILL NOT HAVE ANY USE FOR IT!

Horrible experience! It’s promoted that GeekSquad, Service televisions and it is FALSE! Very disappointed consumer who believed in Bestbuy and Geeksquad. I will definitely question and ask for proof of service prior to adding GeekSquad ever again! My granddaughter went without a television for 7.5 months, because of outsourced service of televisions. I would advise “BUYER BEWARE”! Do your due diligence, prior to adding GeekSquad.