Customer Ratings & Reviews

It's little expensive but always good to have for peace of mind.

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.

Hopefully I won't need it, but I did buy the Geek Squad policy.

Really never had to use it just the initial time when purchased it. Had a problem when I purchase home office I mistakenly deleted the install email when I call geek square to resent the email they wouldn’t due to membership expiring and indicated just to resend email I had to re-purchase membership. So I informed them to refund my money for the purchase of office home and brought it from Amazon instead.

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

reliable service if a problem should occur. it's worth it

Not helpful at all. They still very much charge for everything.

Could be a lil more professional but overall they alright.

It can never hurt to have extra protection with the Geek Squad

the quality of resolution is no a good as mentioned on the merchandise

Tv never. Break get it for sound equipment tv is not worth it

I hate everything about Geek Squad ever since they canceled a laptop protection early and refused to service the laptop. Then treated me like the criminal.

I bought it but hope I don't have to use it. Time will tell

Haven't had to use my geek squad but at least I have it

TV Is great! Tv is worth buying but geek squad is a joke. If your thinking of getting “geek squad protecting” might as well throw your money to the trash.

Retuned a $400 in for a $589 TV and the protection plan doubled!

They delivered a clearly broken tv. Cancelled the delivery of a functioning tv twice. Then when finally delivered they didn't send a twam that would mount it. They wanted to schedule 2 weeks out. My black friday purchase won't be fully installed until 2025.

Bought because I’m a tech dummy nice to know it’s there

Got this because I've heard good things about The Geek Squad.

Gave three stars because haven’t use this service yet.