Customer Ratings & Reviews

This is new technology for me. But I love the picture and sound quality and all the different choices of movies and providers at my fingertips.

unable to use this service direct hits from a ball not covered

The service technician was very knowledgeable and help me with the issue with my TV and directed me on what I needed to do.

I think that this was a good purchase and will pay for itself over the life of the agreement. I would suggest that others consider this purchase for big tag items.

I’ve used Geek Squad before and to know I have a protection plan with them for my new electronic purchase, makes me feel safe!

The agents mounted my tv., and made certain that I knew exactly what to do with the upkeep of my tv!

Do take anything home without it. There will be a time you will regret it with the quality of electronics these days.

I would recommend getting geek squad. They are quite helpful while the service lasts.

I brought the Hisense 70" Tv and it was working fine until it started blinking in and out and finally it will not come on at all. The sad part about it the TV quit working 2 weeks after the 2 year protection plan expired. I thought that we would get some kind brake or grace period but they told me I was just stuck with the repairs! 2 weeks? I think I should have been given a break!

Bought protection plan when I bought the TV. Within 6 months, power surge fried the HDMI port, even with grade A surge protector. Called for service and was back up and running within a week. Beats having to go shell out the $$ for another TV.

Fan of the Geeksquad. They are always polite and helpful

Great service. On time. The help that one expects from a technical group.

My air conditioner I was not able to get a refund or repair for it

In my experience I always get geek squad because once They fixed my tv 3 times and finally they gave me store credit almost the same price that I paid 2 years ago. With the store credit I bought a bigger tv and the newest technology

Never had to use it but glad I have it, ease of mind just in case something goes wrong. Suggested for OLED and appliances that use water.

You should always protect your products with a protection plan

Geek Squad is the Bomb!! They are always and time, professional, and fast.

Excellent Value, they take care of you right away. It is definitely worth every penny specially since the quality of the tvs have gone down the hill.

Unused at this point but product is new. I purchased this due to the cost of the OLED TV and possible future repair issues.

I really like this service because Best Buy always takes care of their Customers and very friendly Geek Squad staff willing to help people with their products. Good choice for warranty and protections as well.