Customer Ratings & Reviews

Must buy. Amazing protection for people who own expensive electronics

Glad l have this but hope l never need to use it.better safe then sorry.

I love the geek squad protection, they keep my computer in tip rop shape

Geek Squad Protection offers a fair price for a two year protection.

Great for security, just in case of anything. Comes in handy.

As with all warranties, it's a little pricey and of course I'm hoping I won't have to use it but I'm glad I have it just in case.

i havent been able to use this service as of yet, so far so good

I bought this to protect my big tv purchase. So far so good.

I have used this protection for years and had a good experience

Geek Squad protection is recommended for safety as always

Geek squad is there if you need them. Personal service is a plus.

Very good service and was very please with communication time.

I would recommend you get the protection youd be crazy not to.

Can't go wrong with this. I learned my lesson previously, by not getting it.

Better than the manufacturers plan. This is a life saver

Didn't have any problems yet but if I do I'm sure they can fix them

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

I always buy the protection plan because it give me peace of mind.

I always buy protection plans for all my stuff. never fails

These guys are sensational. Knowledgable....courteous and prompt.