Customer Ratings & Reviews

Hope that I never have to use it but you have to play it safe.

Good insurance n safety on what if extra protection

Didn’t even realize I had this because the TV works well

I have not used the 5 year plan to date since most of the items I have purchased recently. Therefore, I do not have an opinion on the plan.

Better have it and not use it, than need it and not have it.

covers everything no haggle replaces equipment tvs

Got the perfect price for a warranty on a good tv.

Just buy it because the last tv purchase broke and to fix it is better purchase a new one

Great support to have. Havn't had too much experience but from the past its been good.

They make things a lot easier when problems arise!

We haven't had to use this yet and hopefully will not. Could not pass it up for the price.

Glad I got this hopefully I won't need to use it but if I do no money out of my pocket...

Have Peace of mind with this insurance coverage on your valuable electronics.

a must have for your purchase to keep it working great

Used this offer once to repair a laptop- was done well. Most of the time, though, not needed

i reccommend everyone to get it my aunt loves it .

Never used it for this item yet but I have coverage on another item and it is great.

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

nice to know that I have protection , I feel more secure

Had an issue with TV, called in Geek squad came out to my home. Issue resolved.