Customer Ratings & Reviews

Always ready to assist, friendly, knowledgeable staff.

[Employee of bestbuy] Not the best picture but goon enough. Put it on the lanai and I’m happy with it.

Glad to know if my tv malfunctions i will not be out of luck,

This purchase is for a new HP desktop computer. So far the extended warrantee has not been used. HOWEVER, 5-6 years ago I purchased 2 laptop computers that came with Windows 10. I purchased Windows 7 from Best Buy. I didn't like Windows 10. Your staff told me if I purchased a 2 year service agreement You would be able to REMOVE Win10 and replace it with Win7. A week later I come to pick up the laptops only to be told Best Buy techs COULD NOT REMOVE WIN10. You refused to return my nearly $200 extended warrantee money!! I called you and sent a letter and NEVER heard from you! Unfortunately, you are the only full-service computer store in town (No more Circuit City). Only option is stationery stores that have minimal selection. I am still angry about this rip off! THE ONLY REASON I purchased this computer AND extended warranty is because of your manager. I paid for the current system online and when i went to your store to pick it up it was NO LONGER available. The manager got on it right away and got the system I ordered right on the spot! She was GREAT! And I thank her profusely. PLUS, other items I brought in I bought from you could not be repaired. Geeesh!!!

The adjents did all the work and worked pretty quickly. Only issue was I felt they rushed to get out of there after. Didn't really help me set up anything and the TV picture was awful. Had to return the TV.

Additional protection is always a plus w electronics

This is way better than the manufacturers warranty. Just bought a Vizio earlier this year, and it failed in 9 mo. Zero warranty. Problem with this warranty, you have to haul your tv back to best buy.

Haven't needed to use yet but im happy to have them.

No problems but good to know help is there when needed.

So far havent had any issues so havent used them at all

Was obligated to get warranty after my tv came in broken, not a great deal after had to pay For more.

I've had multiple items replaced no problem. Great

I told the salesman the story of how my old TV broke - my kid (accidently) threw a riding bike (for toddlers) into it; he assured me that with this plan, if anything like that should happen again, simply bring the broken TV in and they will replace it (as well as if anything else might fail/break). This was last November (when I purchased a 43" Samsung). I told the same story to a different salesman, last February when I purchased a 75" Sony, who confirmed the same thing. Now: Samsung - both HDMI ports do not work; "nope, don't bring it in, call Samsung (and we can not schedule an appointment for you)." Sony: accidental damage (not from a bike this time); "that's not covered. We can send a tech out to look and see, in over three weeks time, but just so you know, we might need to cancel the appointment." For over twenty years of being a loyal customer and spending tens of thousands of dollars over these years, never once needing Geek Squad help, and this is what I am provided with? Not one, but two salesman lying to my face...save your money and don't buy this absolutley pointless protection plan.

Nice size good quality nice sound as well no problem

It's so difficult to get in touch with these guys. I'm wondering if it worth the money. Every time i call no one answers.

Good Deal along with the TV with great support....

Took two appointments but they fixed my new Sony tv

What a nightmare dealing with Geek Squad to get my replacement TV delivered. BB uses a delivery partner -it's not Geek Squad - and I waited all day for the delivery, contacted Geek Squad for help "we can't contact the driver while they are out on deliveries" WHAT? On top of that Geek Squad had an old phone number on the account, in spite of my having corrected it, so when they did arrive they called the wrong number - then left saying I wasn't home!!! I am fit to be tied. I question Geek Squad's capabilities to manage their customers needs - they sure haven't done so for me.

Always good to get an extra warrenty when you have kids

This plan has great coverage for a very reasonable price.