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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30845 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1407 Showing 28,121-28,140 of 30,845 reviews
  • Rated 1 out of 5 stars

    Not helpful at all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing against the person, but I couldn't understand him because of his heavy Indian accent. Then at the end, he just gave me another number to call for help. What's the point of this protection if they are just going to give you the run-around?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Idk if its worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy this to be safe for the just in case factor, but I never use it so I'm not sure if it's worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, we have not been pleased with Best Buy service in recent years.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t Used it Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing is wrong with the product so I have not used the protection plan. Can’t comment if it is good or bad.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Daughter’s TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m partial to Insigna I bought this as a replacement for my daughter who likes Toshiba plus it was on sale

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please read the fine print. It may not cover everything when you need them.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Rated 2 out of 5 stars

    Accidental protection should be included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should offer accidental protection in my opinion. And we as customers should still receive our plans details, individually. I mean we're literally entering a contract that we have to read through adverts to get to know some of the information.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    COMPUTERS ARE SUPPOSED TO LOGICAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT AM I SUPPOSED TO REVIEW. I HAVEN'T HAD THE NEED TO USE IT YET.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hopefully not too big a waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't normally get the extended warranty, but the unknown provenance of the TV brand makes me a bit anxious.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    excellent product and customer service good qualit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and customer service good quality I recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth it?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get protection on large purchases but not sure if its worth the extra money. From my experiences appliances usually go bad after warranty is up.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't Count On It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't count on 5-years worth of protection. The coverage is only extended until you have reached the purchase amount of the device, which includes minor diagnostic tech support (online or in-person). Highly recommended DO NOT use unless you have to in order to not exceed the protection limits.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn't necissary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad support isn't very necessary for a product like this. I got one on a laptop and he honestly told me to buy another laptop for the price to fix it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insurance on tv, why not?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Havent needed. Lets keep it that way

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a money maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this yet, but hopefully don't have to. I have had to use these for other products and was disappointed. Hopefully this doesn't happen again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extended service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t remember purchasing this service. If it was, I bought it for an Onkyo 6 CD changer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty 2 yr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 yr warranty. I haven't used it yet. Can't think of anything else to say. H Oi ve me a break.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always good to have protection. Kind of.on the expensive side though

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced but does protect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what’s intended, although I find it to be a bit overpriced when compared to others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not yet used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed them for a house call yet but when I was "in a state of mind" they walked me through the steps, OVER THE PHONE! So far, so good!

    I would recommend this to a friend