Customer Ratings & Reviews

The Geek Squad can almost anything that might go wrong with a puchase.

A Geek Squad extended service plan is always a good idea, especially for electronics.

The manufacturer has a better warranty deal than Best Buy

This protection plan is a good investment and is one of the lowest rates available for this category of extended warranty plans.

Horrible experience. Called them to make sure the item was there. The guy promised me that the TV will be all boxed up and all the accessories will be included. When I picked it up, the TV was half bubble wrapped, no remote or stand. I drove an hr and a half to pick it up. They basically told me to take the way it is or leave. No wonder the shops are disappearing.

Isues left to right item was received damaged and broken

Great warranty exchange. No problem at all. Took in old tv & got new 1.

The Geek Squad service didn’t even check to see why the tv wasn’t working. By just looking at it they claimed that it appears the internal screen is broken and they’re not allowed to send it out to be fixed.

Haven't had to ask there help with anything yet. Got it just in case.

Added to my tv purchase for peace of mind because no one backs their products anymore

I called Geek Squad 3 times already to simply ask for an e-mail confirmation of my purchase of a 5-year protection plan so I can see and confirm the exact expiration of the coverage of the TV that I purchased. The TV has a manufacturer's warranty of one year so I assumed my TV is covered for 6 years with the additional 5-year plan. The problem is the representative I talked to keep insisting I could find the warranty details in the Best Buy website which is non-existent. I purchased a 2-year protection plus at first and decided to upgrade it to a 5-year after I exchange my TV and I got an e-mail detailing for that 2-year plan. All I am "simply" asking is the same e-mail details, for a 5-year protection warranty. Is this too much to ask? Do a elite customer like me have to call Geek Squad 3 times and get my call transferred multiple times and end up talking to someone who does not have a clue whatsoever?

We really didn't use the service at first, but when needed, it had already expired.

Haven’t needed to use it yet.. But I’m sure when the time come it will be quick and easy!

The included Services of geek squad protection seem to have diminished greatly over time. You get charged no less than $100 for someone to come out and troubleshoot in a way you could have done with a CSR over the phone. They really don't do much else even when a TV make and model is known for having certain issues for some reason they don't bring the most likely needed parts with them to address the problem. That makes no sense to me.

Way too expensive and does NOT cover what they say they cover with tELEvISION insurance! Watch out!! They do repair computers, but they will likely be set back to the original. Like, if you downloaded Windows 10.0 version,, then after repair,, it's likely that it'll be Windows 8.0 version [original at purchase]. Use good judgement!

Service is good, but wait time slightly slacking prior to covid.

Haven't had to use as of yet, but glad to have the peace of mind.

Always a good idea to purchase a Protection plan for any electronic

Cracks a lot. Don’t like it. It’s too loud and just doesn’t stop

was told by salesperson that the geek squat would repair any home electronics. Not true.