Customer Ratings & Reviews

I purchased the protection plan as preventive insurance but haven't had to use it in 2 months.

When I need to use this warranty then I can see the benefits

I didn't use it yet, but I'm waiting for the day to use it.

I couldn't give 5 stars because we haven't had to use it. Glad we bought & at a fair price

they tell you that you are buying two years of coverage but in reality you are buying only one year. the first year they send you to the manufacturing company for manufacturing warranty. And after my TV broke before the first year of purchase, this protection plan did not do anything to help me. And I am been trying to get a refund for the protection plan after my TV broke before the first year, and nobody from best buy is telling me what to do to get my money back. Literally I wasted more than $600 that I am putting in the trash. I won't buy another protection plan. It is a waste of money because they leave you alone when your product brakes. You think you would get it fix or a replacement but it is not true. Very sad that they plan with their costumers.

They don’t care about the customers the store was in Dearborn

I bought a 65' TV with insurance to make sure it can be fixed and I am being told that it can not be fixed because it is accidental damage. My question is why buy the insurance and pay for it and then you can not repair it. Only things that brake because of the tv can be fixed?! That makes no sense.....

Haven't had to use their service for this purchase

Probably works fine, I haven't needed it yet. Hopefully won't

Well it's a warranty and I guess the good news is, is that I haven't needed to use it.

Ok if you need it. I don’t know if I would buy again

I have not had to use it yet, so I wouldn’t know how good the protection policy is.

Have not had to use it yet. A little overpriced, but it does give you some piece of mind.

haven't had to use it but was a good value so i bought it.

I always recommend that everybody purchases the warranty!

Used it once and they replaced the motherboard on the TV.

If i could give 0 stars I would. Purchased the warranty for my TV i bought 2 years ago. The TV got incrediby bad burn in after only 2 years. Now best Buy refuses to honor the geek squad warranty. They have me listed as receiving a refund but messed it up. Now they tell me they can't honor it and have been transferring me from department to different department for over 10 days. I have every receipt required and they still refuse to help me.

I believe that Geek Squad Protection Plan should start 1 year after the manufacturer warranty has expired. It doesn’t make make sense that both plan start at the same time. If I buy something in 2018, then I have until 2019 from the manufacturer warranty, thus, my geek Squad warranty should expire in 2021 if it’s for 2 years or 2024 for 5 years. Geek Squad please work on that. Thank you

a little pricey for my liking but necessary if anything were to go wrong

Now the volume goes up and down and happens trought the day