Customer Ratings & Reviews

From my experience they taking very long to assist you and to service you. There is a fee on things and because it’s free obviously they don’t do certain things

I bought Sharp 4K TV in Jun 2015. TV has been working great, and no issues at all. Then I started to have some issues in Dec, 2017. I thought I had a service plan so I checked my plan. Yes, I bought 2 year plan. It is expired a few months ago. When you think about it, if you have problem with your TV in just 2 years, you did not buy a quality product. TV is working OK, but I have issue once every two weeks. I feel that I wasted my money on this plan. TV should have gotten broken before expiration day, so I could get a new one to replace this one. Or it would be great if the service plan kicks in after 6 months or 9 months of usage. Oh well.

It just didn't seem worth it. I bought a a TV for $599 and $70 for 2 year protection plan seemed pretty reasonable but it starts right away meaning you're essentially paying for 1 year because it's cuts into your manufacturers warranty.

Picture Great! Sound Awful! Great for gaming......

They do nothing. I didn’t know I had it as I’d call and they would look up my account and not even tell me about the warranty. Shows the type of geeks they are

I didn't cancel this plan I walked into the store and asked for my TV to be checked repaired or replaced and was met with some extremely bad customer service from the manager he proceeded to cancel my protection service with out any consent or even explanation he said " we are refunding you money right now sir "

Read the fine print! Bought the plan for the in-home service it provided, but that cost extra money unless you pay them to install. I wasn't told that up front and I'm very upset. The technical people couldn't help me over the phone and weren't familiar with my TV. It look them longer to look-up the information in the manual, then it took me. All they wanted to do was to send someone out at my cost. Totally worthless!!!

This TV does not have a VGA port. One would think that a Smart TV would have this feature. I purchased a VGA to HDMI cable. It did not work. Could be a bad cable. I will have to try another brand cable. Also I don't like the layout of the remote control.

if you use the geek squad warranty. you have to purchase another warranty...makes no sense

Lasted 16 months. Started to have back-lit issues then no picture, only sound. Thankfully I got the extended warranty. Im going back to Vizio.

They replaced my roku with an android tv since they can't get parts. So my 5 year warranty was good for less than 2 years and they wanted me to buy another warranty.

Having to reschedule after waiting a week and a half for my tv repair. Told me the day of, an hour before the final show up time with a robot call saying they couldn't complete it and to call them back. Come to find out they don't have a part and didn't want to tell me until now. Now i get to wait another week without my TV in my living room.

Will be seeking refund as purchasing a model tv with such a package is just a waste of money

I called them to get my TV serviced because there were lines running through the picture because I purchased the plan. They asked me to send a photo and diagnosed it as accidental damage without even bringing it in for service. They don't tell you up front the plan does not cover accidental damage; bad business.

Horrible, do not sign up for Geek squad it takes them almost a month to get them to fix your electronics or appliances. Not only that when you buy it. They tell you it covered you for anything that can happen to a TV or appliances. But they don’t tell you what may disqualify your appliances or electronics. Which is a long list so therefor it’s a lie when they sell it saying that it covers you for anything.

BB canceled the servvice or diidnt include ot in the purchase of replacdment tv. I dont know and tried to call but vot cur off three times znd gave up.

I'm not sure it's worth the money on a TV no one can tell me what it actually covers for the t.v I purchased

I bought this tv and the 5 year protection. At the time of purchase I was told damages would be covered. My tv got damaged when I moved so I attempted to activate my protection plan. When I got a rep on the phone, they informed me that the Geek Squad protection plan only covers factory issues, and not damages.

DO NOT WASTE YOUR MONEY!! I recently purchased a 55” tv and the stands were missing from the box, the tv screen broke and my warranty covers basically everything BUT NOT SCREEN DAMAGE! It doesn’t cover the tv screen at all, that’s the most important part to have coverage!!! TOTALLY USELESS!!!!

Can not use Geek squad repairs for the first year when you would typically have issues from manufacturing defects.. major waste of money and refunded immediately when I found out they won’t service the tv