Customer Ratings & Reviews

I tried to replace a TV that went bad and the company that does the TV replacements was a bunch of rude jerks. I finally got a manager at the actual store to help me as the replacement people were useless.

Where is my warranty I don't get it can you please help me with that

I purchased​ this Bluetooth headset and purchase the extra warranty...glad I did because my headset went out and best buy didn't have a problem exchanging it since I had the extra warranty.

Worst protection plan. This does not cover accidents so please read the fine print. This will cover what the normal manufacture warranty will cover. Best Buy could care less about the type of accident and even with Geek Squad Protection they will do nothing. Save your money DO NOT PAY FOR GEEK SQUAD PROTECTION!

Tv speakers are buzzing not happy with the tv. Now I have to take it down and get it fixed

It appears we purchased a plan that does nothing that will address the problems with our Hisense - 65" Class H9G Quantum Series LED 4K UHD Smart Android TV. Please see our 1-star TV review titled "Not such a good deal after all" The plan cost almost 25% of the purchase price when we bought the TV in April 2021. Nothing but problems with the TV since. Purchasing this was a huge regret.

Broke after a month! Told me to bring into store? 75 inch that had to be delivered and mounted on the wall!! Not happy!

Waiting for 4 weeks to get an apointment so 4 weeks with our a brandnew tv

It's hard to get to the apps, And you can't get the apps on the TV, Like Bet Plus

Will never every buy another geek squad plan. Most of the time what the agent tells you regarding the benefits of the plan is not true.

the extended warrenty starts at time of purchase not ended factory... wasted money

Will not recommend it. Daylight robbery, the product itself has a warranty

Plan not worth it for tvs. Didnt cover my tv. When my screen goes black they say its damaged but thats not covered. Wtf!!!

The plan does not true help keep customers happy. I have called geek squad for tech work 6 times to fix the same issue. Geek squad tech not fixed the problem just keep adding new products into the tv. Plus when they remount the TV back onto the wall they always miss it up and leave finger prints all over the TV. Service plan sucks need better plan.

There is always an issue whenever you need to use your warranty. Don't purchase geek squad

Very happy i got this coverage. Now adays things don't last very long.i always get it on any expensive item.

When ever I have called the geek squad they are not all that knowledge and I waste hours waiting to get answers. They always want my to leave the item and I get the answers and fix online. In half the time.

I suggest research your purchase this is a waste sorry I purchased it

Requested tv service instead said i would recieve a gift card that i still have not recieved

My remote control I broken less than 6 months old and they say it is an accessory, not covered under their warranty so they tell me to call Vizio and they also say not covered. I am not a happy customer at all. I bought a TV from Walmart and after 3 years the remote stopped working. I called in on the warranty through Walmart and they shipped me one out immediately, no questions asked. Much better protection plan. I will never buy another TV from Best Buy!!