Customer Ratings & Reviews

Would not purchase this service goes into effect the day of purchase amd the warranty fpr tje fridge is just as long and makes this product a waate of money luckily we caught it amd the refunded our money

I got this for my tv, but I’m giving the review based on what happened with my laptop. Please do not buy this at all.

Don't bother getting any of these from Best Buy because they give you a big speech about if you have kids get this because we know how kids are with stuff, but when the "stuff" happened, the new speech, sorry that's not covered. Straight up liars!

When tv was delivered, we received no paperwork in regards to the 2 year extended warranty that we purchased .

VEHTECHNOLOGY AGENT CAME INSTALLED PARTS SHIPPED TO HIM BY GEEK. TV STILL WONT WORK. HARRIS WITH VEHTECHNOLOGY SENT MESSAGE TO WARRANTY CO TV NEED REPLACING ON SEPT 25.NO WORD . HONOR OUR CONTRACT?

Protection doesn't cover the transportation charges

Geek squad standard protection plan was honestly waste of money. Save your coins Best Buy has been ripping ppl off with this

Brought the tv down to my apartment door. BUT the issue is YOU NEED TO CALL AHEAD!!!!! DO NOT EMAIL!

Bad TVand bad support company. Internet connection

It is cool to have, but watch out certain things do not apply to the service

Overpriced, overrated, overpriced, overrated, overpriced overrated

They will only help after the manufacturer’s warranty has expired so the first year it’s useless

Had this TV less than 3 months. It sits next to the wifi but cant load apps anymore. Followed instructions to “clear the cache” but is still ridiculously slow. I only use 3 apps on it.

When i bought the geek squad service, i was not aware one year would overlap the first year manufacturer warranty. Best buy should make this clear at the time of purchase. So if your buying a 2 year geek squad service, it does not extend the manuf warranty by 2 years.

This is worthless, cost 100. Just to come out, waste of money. I paid for this coverage and after 1 month and my TV was acting up. They said To come out would cost 100 and that has nothing to do with the problem

dont buy it at all cost. They will do anything in their power to not have to give you a replacement no matter how many times they have to show up and mess up. Dispicable and shameful company.

My main problem with Geek Squad is that they do not disclose that you will have to send your product out and it may take a month or more to get it back. The inhouse techs really appear to there to promote sales of Geek Squad.

Unknowningly didn't have chance to experience. Purchased this with a tv. Previous purchases would send notifications prior to expiration to give you the opportunity to extend. However this was not the case. Expired on March 4th. TV died on March 16th, causing me to have to purchase all over again both

When asked by the associate if I wanted a protection plan, I SPECIFICALLY asked if it covered the screen & she assured me it did...my screen got cracked, called about it, guess what? The screen IS NOT covered... Can't get my money back or get a new TV. Thanks Best Buy, you won't be getting me or my family's business again

They never answer and I called about my tv it had a black line at the bottom and the guy transfered me to tcl and I was like what the heck I got the plan through y’all not tcl and tcl didn’t even answer horrible service