Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30845 reviews
(30,845 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
I installed my own TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not used this protection plan, was the Geek squad suppose to install the TV?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip-off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a rip-off. The TV died 6 months out of manufacturer warranty. BB replaced it but then cancelled the warranty by saying it was fulfilled. I paid for a 5-year warranty and it was only good for six months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted geek squad for service on my television after I had horizontal black lines appearing only for them to say they cannot do anything about it. Total waste of money purchasing that "protection".
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Dustin. Thank you for taking time to reach out to us about this. I'm sorry to hear about this misunderstanding and loss of communication. As long as these black lines aren't caused by damage to the TV, the Geek Squad Protection should be able to work on it. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally paid extra for this service but didn’t cover my problem go figure
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My TV protecting confusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service Didn't give an accurate explanation..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad does not help with tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection for Samsung tv does not include anything. It is basically a warranty only if tv breaks. Geek squad won’t help with other features of tv or with setting up an antenna for the tv. It is not helpful.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
CONFUSED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV in August and it completely shut down. I called Best Buy and they said I had to go through the manufacturer. I'm confused why I spent $29.99 on geek squad if using them wasn't an option in my case?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of my money. Im wheelchair bound and purchased this thinking if anything happened to my tv it would be easy to have fixed or replaced. No such luck.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Please reimburse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Retuned items to store…. Yet still charged for geek. I did not use nor do I have use for the service. I would like to have my refund
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv mounting went smoothly. As for as all the rest of the services they "provide" two thumbs down
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is a complete joke! Anything to get a sale! We have bought every electronic, washer and dryer,stove,ect from Best Buy and now I will never buy another thing from them! Bought a LG sound bar and sub exactly 1 year ago and bought extended warranty’s!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mush review all the information abouth the warranty because those cover the main parts
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't buy. Its a trap.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not the smartest buy I've ever done. Even employees say this is a trap.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased protection plan because sales rep said it covers accidental damage on tv. No it doesn't as we had an accident because of our special needs child. They wouldn't do anything. Sent in numerous complaints to main office and customer service. No one gets back to you. Don't buy anything from best buy. Bad customer service. Would give 0 stars but it won't allow.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
they never pick up phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wait for ever for someone to pick up the phone not worth it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it seems to not worth having the protection.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sadly disappointed....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No full screen picture option. Disappointed with the quality. Price was good,but you get what you pay for. I returned the tv...no hassel.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend