Customer Ratings & Reviews

Still told to call manufacturers when product was 2 days old.

Warranty does not cover any physical or accidental damages

Sometimes not worth buying. Manufacturer warranty works too

I don't like anything about geek squad !!! Nothing!!

i dont know these people, never use this porgram, :):):):

Do not buy this you have warrenty from the tv maker

Insurance should be free with the product. Overpriced.

Don't bother buying this plan they don't honor it.

So bad customer because they said not covering!!!!???

So glad I bought this service two years ago. My television started to have some lines appear. I called and got connected with a rep that assisted me in resolution. Since my TV was no longer available, they offered a full refund or to apply it to an upgraded television. Of course I chose to upgrade. They came and picked up my old television and brought me my new one. Since this great experience, I will always buy my expensive electronics from Best Buy and spend the extra money for this type of service. Thanks, Geek Squad.

After having a TCL go out within a year and still owing on it without purchasing a warranty, made us reconsider purchasing the warranty for our new Samsung. Therefore the reason for switching to Samsung definitely purchase this warranty this time around. Won’t make the same mistake again. The warranty offers more than just a warranty benefit.

I think having a Best Buy geek squad protection for five years is a relief I need which is a lifesaver! Because without the warranty I would not be able to upgrade before and even now when sometime the OLED might have burn in issue but now with the newer TV this is not a prominent issue is less of a concern did before with improved OLED technology I would say technology is advancing at a faster rate than we can understand but amazing!

I’m glad I added the protection plan. It gives me peace of mind knowing that if anything happens to my device, I’m covered. The process was simple and easy to understand. Customer service has been helpful and professional. It’s definitely worth it, especially for more expensive electronics. I would recommend getting this protection if you want to avoid future headaches.

A nice television set is an investment, and this protection plan is absolutely worth every penny to protect thst investment. Have you ever priced repairing or replacing a faulty HDMI port of Coaxial input? After one repair, this plan easily pays for itself and BestBuy's Geek Squad have never let me down!

We turn it on every time we sit down and we absolutely enjoy our shows and movies even more. It offers 3 modes for sounds: news, theatre and standard. Multiple ways to connect the device too: bluetooth, HDMI, USB, AUX and several more. HDMI was the easiest for us. Love it and we can use our TV remote or the remote that comes with the sound bar to control the device.

I purchased the 5 year geek squad option for peace of mind but i doubt i will need it, for the cost of the 5 year plan you cant beat the value and peace of mind that if something does go wrong with my pioneer smart tv i have geek squad support to resolve the issue at hand

Geek Squad quickly diagnosed the problem. Unfortunately parts no longer available, but with the protection plan was quickly able to replace the tv with one that is far superior. Money well spent, and opted for one on the replacement. Best Buy and Geek Squad earns 5+ stars

The 5-Year Standard Geek Squad Protection plan is a smart move for anyone looking to safeguard their tech investments. One of the biggest advantages is the peace of mind it provides, knowing that your device is covered against unexpected issues like hardware failures, power surges, and even accidental damage from handling. Another key benefit is the convenience of the repair process. Instead of dealing with manufacturer warranties or searching for reliable repair shops, you can simply bring your device to Best Buy, and the Geek Squad will handle the rest. Plus, if your device can't be repaired, you'll typically receive a replacement or store credit, ensuring you're not left empty-handed. Overall, the 5-Year Standard Geek Squad Protection plan offers comprehensive coverage and hassle-free service, making it a worthwhile investment for protecting your valuable electronics and appliances. It’s a great way to avoid unexpected repair costs and keep your devices running smoothly for years to come.

I have had a long standing Geek Squad relationship for other products purchased through Best Buy. I have had great service both in CT and FL and so I choose to purchase it for this TV as well.

I’ll get a protection plan from now on and all big purchases. I spent over $550 for a new tv and less than 2 years later it stopped working and I was able to upgrade bigger and better under warranty. Only paid out of pocket a DISCOUNTED price for a new 5 year warranty!