Customer Ratings & Reviews

this is by far the best tv I have ever owned Roku is great

I bought a TV last year that failed exactly 10 day after the warranty was over and now I have to buy a new TV

Always buy extra warranty on big items for my home

No hands-free Alexa like the 55" has. Otherwise it's a great tv but we chose this for the Alexa built in. Ex. What's the point of holding down the microphone to say "skip commercial" when you can just click "ok"?

So I can only give a 5 star. I'm sure the service is good

Wonderful to have this type of protection available

I love this product, my tv broke and it was instantly fixed!

Going forward I warn everyone to be wary of making a purchase of the Geek Squad protection plan. Due to a problem with the purchase I reached out last Thursday and made an appointment for a technician to come out. The appointment window was for today (Tuesday) from 7am-7pm and then yesterday I received a follow-up with the shorter window of 2pm-6pm and to confirm my appointment, which I did. 6pm came and went without hearing anything from the technician or Best Buy so I reached out. I was informed that today is the scheduled day off of the technician that was supposed to come out for the repair. I was told that I could reschedule my appointment and the earliest would be next week. When I reminded them that I did everything on my end to be prepared and how the only reason I knew no one was going to come is that I called after the scheduled appointment window, I was informed that they are sorry and to "make it right" they would send a technician out next week for the repair. I have spoken to several representatives this evening have been refused the opportunity to speak to a lead/manager/higher up regarding the situation. 1 of the reps even suggested that it's ok that it has to be rescheduled and that it's a full window because I can just speak to my manager and request the day off so I can make the new appointment. There is a complete disregard for communication and customer service and doing right by the service being offered and paid for.

It is a great idea to put geek squad protection on it.

This tv has a very good picture, however, the HDMI port is not working properly and I have to return it. Also, I’m not able to use my Roku stick with it.

Having the protection on my product makes me feel safe

Great picture quality for new TV! Love it, recommend.

I bought a 60' TV on Black Friday and the screen was cracked by accident. I called them and they told me THEY REPAIR EVERYTHING EXPECT THE SCREEN PROBLEMS. I was like, so what's the point to purchase this?? Because the most important thing that we want u to take of is the screen, isn't it? Also, the agent didn't give me any helpful suggestion or anything, and she hang up my phone call!!! (Actually she could just tell me that my TV is still covered by the Best Buy's return and exchange policy which another agent told me later.) Anyway, don't buy, it sucks!

I bought a Xumo Pioneer 55 from Best Buy, a guy working there was pushing me to buy it, I trusted him and bought it and then started the issues, the TV is so slow, TV always disconnected from the internet I tired to return it to best buy they said no contact to Xumo I contacted Xumo they said no contact best buy Last week best buy said we will take it but you need to pay 89$ plus the tax to ship it to XUMO to fix it!!! Really I bought it with the issues and now you want me to pay to fix it and it’s still under warranty I bought it from your store and it should be taken from your store I cancelled my membership with Best Buy they have worst service ever I don’t recommend to buy from them they are the worst buy not best buy DO NOT BUY FROM XUOM EVEN IF THEY ARE JAPANESE COMPANY THE ARE SO BAD I think Sony and LG and Samsung are better than XUMO horrible company and product and customer service

protection plan when you need it then it is worth it

great warranty, never had a problem! always replaced!

Something not to expensive that I hope to never use.

Insure you investment with some Geek Squad protection

Love the service plan. Would suggest it to everyone.

If I can, I would give it no star - that's what this protection plan really deserves. I purchased a set of Samsung washer and dryer in April of 2020 along with Best Buy's 5yr protection plan for both unit. Six months in, and the dryer is leaking gas (inside the dryer). I called to schedule an appointment for service and to my surprise, I cannot even schedule one for the next 30 days! I understand that perhaps service is backed up due to Covid, and asked to schedule me even if it is pass the 30 days. The customer service told he can't and I'll just have to keep calling in to see if I can can an appointment. Really? What kind of service is this? When they want your money, Best Buy makes it easy to purchase their protection plan, but actually need their service, you can't even get it! This is a joke, don't fall for their protection plan. Thank god, the dryer is still under the manufacturer's warranty and I was able to get Samsung to service it. Save yourself the head and time, and a keep your money in your pocket if you are even considering purchasing their protection plan which you can't even use.