Customer Ratings & Reviews

I purchased the extended warranty for a TCL TV, I've been having intermittent lengthy black screen and having to uninstall and reinstall apps. I scheduled a service appointment and was contacted by a third party repair service (Randy) was GREAT! He determined there were no parts available. That"s then turned over to another third party AIG insurance company, after three weeks they have never contacted me I've been on hold for a total of over 4 hours with never an answer. I contacted the geek squad at my local store and was told he would get back to me but never did. I got someone on the geek squad help line this morning and was told he would make a contact. Just beware you are not really buying a best buy warranty it's an insurance company! Good luck with them!

Everyone alert do not buy any samsung product i bought my QLed tv 2 & half years ago all of a sudden its not working. And its 75inches i paid over 1,575 taxes not inclusive i place a 2 year warranty all of a sudden you can hear ppl talking inside the tv without no screen displays. Honestly im frustrated about all this huge amounts of money spent all in vain. I had to call for best buy Greek squad to come to my home ans check it out with fresh payment and charges. Dont not buy this product or your money will be waisted

Horrible customer service. Purchased the 5 year for a tv that stopped working after a year. The customer service department made an error that caused a 3 week delay in replacing my tv. They could of easily resolved it sooner but offered not to even though they were 100% at fault in causing the delay to an error they made. Horrible customer service.

Clearly the MAJORITY OF REVIEWS are by associates of BEST BUY and GEEK SQUAD to artificially and deceptively inflate the positive reviews of this product. They don't even mention the TV, just the extended warranty. Shameful and should be illegal.

I dont know cant use it for a year cause theres manufacturers warranty on it

I have a Geek Squad warranty on my refrigerator. I called them to fix the ice dispenser. Made an appointment and then received pre-appointment instructions. One of the instructions required removing everything from the unit before they arrived. I called them back to discuss since it was just the ice maker that needed repair. I was told it was their policy to have everything removed from the refrigerator before they arrived. Ridiculous. I fixed the ice maker and canceled the appointment.

Purchased a dishwasher with a 5 year warranty from geek squad. Geek Squad had someone come out. They said it was an install issue and wasn't covered under warrenty. Geek squad installed the dishwasher but said the install was only covered for 90 days and won't do anything about it. So they sold me the install with voided their warranty and now don't want to cover. They control the install, Repair and warranty which they used to get out covering the unit. I have to pay someone else for an outside opinion. Buyer beware they own all service which they use to get out of the warranty.

If you have time to wait on evaluation and possible repair, which could take days to weeks, then this warranty is for you. If not buy a TV from Walmart, get their plan and get an in-store replacement. 2 stars because as the geek squad manager said to me, something is better than nothing.

The 5 Year Protection Plan is useless if the screen is damaged. I purchased a Samsung and the screen was damaged. I tried to return it the same day within a couple hours and was told the PP does not cover any damage to the screen. I was told that there was nothing they could do and they couldn't offer me a refund, repair, or store credit.

This TV is horrible. The resolution is horrible and very blurry. It’s supposed to be 4k it looks 480p. I’m literally exchanging/returning to get a refund or a better Brand tv. The color picture adjustments can only change when you’re watching an in app video. You can’t even adjust the resolution. I have to take it back to the store myself because they don’t do pick up returns. I bought an Insignia TV years ago and it was so much better. The quality of this brand is horrible now. Don’t buy it you will regret it.

I can not even find what this plans covers on your site.

TERRIBLE TV WORST CUSTOMER SERVICE !!! They don’t care about their customer AT ALL !!!! ID RATHER CUT OFF MY ARM THE EVER PURCHASE ANOTHER TV FROM THEM !!! HISENSE IS THE WORST COMPANY AND SHOULD GO OUT OF BUSINESS !!!! They have no cares for their customers ONLY money in their pocket !! I bought my $800 TV IN APRIL 2023 and it already BROKE IN OCTOBER 2023!!! THEY SAID THE WARRANTY WONT COVER BUT ONE THING WHICH IS IF A BUTTON IS PUSHED IN !!!! Crappy CRAPPY SERVICE REGRET SPENDING 800 on a tv that BARELY worked to begin with !!!!!

I bought this service to protect my TV. They don't tell you that this doesn't protect against life happening. The screen got cracked, they won't fix it. The Insignia brand doesn't replace screens. They also wouldn't transfer the protection plan to a new TV even though the TV was less than a year old. So that extra money was a wasted venture. Won't do that again.

Purchased a 5 year Best Buy protection plan for my 50 inch Samsung HDTV which just burnt out - literally. Vertical black bars, smoke smell and melted bezel on lower left corner of the screen. Called protection plan who informed me that it had expired 3 months ago. So they couldn't do anything. They have every right to turn me down, but it didn't expire a year ago, or even 6 months ago. It was only 3 months past the 5 year plan. And I'm an elite member with other plans still active. The agent was powerless to do anything. No one to escalate to or request any goodwill. I wasn't expecting a free TV replacement, but at least some sort of compensation. It was like talking to a machine. Very disappointing.

truing to purchase a extended warrsnty fir a tv I just bought on best buy cc. Not very intuitive at all

I bought this to replace my main TV in the living room. I didn't like pitcure at all. If not viewing from nearly straight in front of it, the colors turned red. Even when viewing straight on, the color of people just made them look unreal. Took it back after a month and got a much better TV. This would be ok in a young kids room, but not great for anyone that appreciates a decent picture.

Good item will but again.. Fast shipping will buy again.

I have yet to use this, but I hope it comes in handy as I rarely buy plans. Will update when if/when I need to use it.

I haven't used the protection yet bUT it provides great peace of mind knowing if anything happens my tv is covered.

Our 55in TCL Roku TV was purchased Sept 2018 at which time we purchased the 5 year geek squad protection for it. The evening of Dec 29, 2021 the picture all of a sudden went black and the sound was still on. Was on the phone for an hour getting information on how to get replaced. Said it would be a week when they could come out to inspect the TV and still could not tell us about how replacement would work. Store credit? Would they bring a new one? We will see how this turns out.