Customer Ratings & Reviews

Michael was reliable and knowledgeable, we will miss him.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

have not had to use it yet, hope I don't have to, but glad to know its there

Very knowledgeable, helpful, and happy to assist. I would highly recommend this service.

They came out and gave me some good suggestions. I hope I will not need the extended warranty

Great to have the help of the Geek Squad in case there is something that you need help with!

Great value, replaced cellphone already due to accident. Saved me $$$$ to replace.

I have used them in the past hopefully I will not but they are really easy to understand.

This is a great product. I started buying the 5yr protection on all of my bigger purchases.

I always purchase the extended warranty on all my products from bestbuy

Geek squad stands behind the products and offer excellent support.

For my peace of mind I wanted to extend my warrenty on a well made product.

Haven't had to use it yet knock on wood! I'm sure if I ever do the service will be great.

Always great to get the protection for electronics.

Grate value for money , good product ,on time delivery ease of use while ordering.

Great value. A little pricey on the outside, but when you look at how much BB charges for certain services, this is a valuable add on

I by the Geek Protection on everything ! You cannot go wrong for the money-you get the best peace of mind !!

Bought the extended warranty for peace of mind; definitely worth it.

The warranty for the TV was only a 5th of the cost for the TV. So it was worth it knowing of anything happens, it's covered!

Nice knowing I'm covered for the next 5 years! Always worth it to me to purchase the extended warranty for something like a TV!