Customer Ratings & Reviews

Geek Squad was knowledgeable, helpful, and fast. Very happy.

If you purchase a Samsung TV the warranty is a must . Thank God for the warranty because my last 3 Samsung’s have been replaced

The delivery guys were great and very courteous and clean. I could not tell that they entered my home to delivery my TV.

Must have for all the lightening storms we got around here. I need this for my beautiful new OLED with all the bells and whistles.

It’s won to know that your television is protected for the first two years. You can call unlimited times & get your questions answered by a professional. I think that is the coolest thing.

Bestbuy has the best warranty service in my area. Worth the purchase, they make exchanges hassle free.

Having geek squad protection plan is the best thing to protect any device. I’m happy that I got it to have piece of mind.

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

I have never had an issue with any returns at this store the kids at the geek counter and service are amazing and I love them! they smile and do everything they can to make me happy!

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Many people say these extra protections are a waste of money, but I do not agree I always buy them and I always benefit from them

great delivery service cant wait to try the tv!!!!

As a Best Buy customer I’m very happy and impressed to have the option to purchase a two year Geek squad protection for a reasonable low price.

There services were great helped with any issues had a great experience

I will never buy a tv again without a protection plan. These tvs are too expensive to fix and not meant last. So knowing that I have five good years of protection is worth the extra money!!!

So far so good because I have not needed yet Thank God but I have had it in the pass and it was good!

I feel relieved to have this awesome protection plan. Best Buy stands behind its products with no hassle. I am relieved I have not had any problems so far.

Its nice having coverage for those just incase moments

Purchased this service just for extra precautions and security knowing that I could count on the Geek Squad

The guy that helped me did a great job and knew alot about tvs