Customer Ratings & Reviews

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

I like having the geek squad on my side. I am learning how to

Better to have it and not needed than to needed and not have it.

Always good to get protection on items you don't know how to work

I would recommend to use and I would purchase again

An excellent investment for any products you may have.

Is the best product is great protection for low price.

I like it, it is very helpful and worth the money paid

Not sure if you f the value of the price is much higher than Walmart’s warranty.

I am very pleased buying the extra protection on my products.

It is good to know Geek squad is there to offer customer support.

Its been around a year havnt had to use them. But good to know there at my disposal.

Service is always awesome. Helped fix my tv when it broke for free!

I wouldn't dream of buying anything without this protection plan.

Highly recommend having the extra protection. Good buy

Ive never had a issuee with geek squad they get the job done

It’s great for someone like me that doesn’t understand electronics and getting them setup & troubleshooting

this was a good buy, bought for a friend and applied to tv purchase.

5 year protection plan for a reasonable price. Great coverage.

The salesman was very helpful. I took the 5 year plan