Customer Ratings & Reviews

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Does the job that it was designed to do and does it well without incident.

every electronic that is purchased needs to buy a protection pan

every electronic that is purchased needs to buy a protection pan

Just great knowing that the product is protected by geek squad.

I've never had to use it but I wonder if I could extend it?

Great I couldn't ask for more. This is why I always go to best buy.

When purchasing TV it's almost a must have to have a warranty in place. Made the mistake in the pass and never covered.

I get this protection on everything and don’t have to worry

Geek squad services has been great and timely... Very quick with installations as well..

It is always worth the money to get the protection for electronics.

With technology, it's never a bad idea to be covered by a warranty.

I really glad to know that my television is cover by the Geek Squad

Geek squad at best buy are always worth having on your products

haven't use it but i hoping when i need it will working

I had this on a PS4 that went bad. Brand new replacement.

I'm glad I purchased the extended warranty for my TV. It's well worth it.

The best people to help you with your questions and concerns

Protection plan. 5 years plan, If you have a problem they take care of it.

Awesome product and I would recommend it for anyone..