Customer Ratings & Reviews

You get great piece of mind knowing you have this protection

Helped me pick out my tv and showed me support about the tv

Very helpful for me the computer challenged. Very understanding.

I recently bought this tv for our new apartment and I love it

Nothing much to say. If anything happens to my tv I'm covered

Protection plans are a must, you never know what life brings.

Protection plans are a must, you never know what life brings.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Love being able to call and access immediate assistance

Fortunately, I haven’t had to use it yet, but the piece of mind is reassuring.

This protection plans are worth their weight in gold!

I hope not to have to use it but glad it is there in case I do~!

Love the tv can't ask for a better tv everyone should try tv

I am so glad I purchased this warranty for my laptop.

Very good price. I have heard good things about these warranties

I took out the extra warranty because of the high-tech of this TV, I wanted to be covered if anything happens.

I purchased the service plan as the TV I purchased was an open box special. Have had no issues so far.

I always get the protections thru bestbuy. a must if you have kids

I always get the 5 year warranty whenever I purchase a new tv.

I have not had to use this so I cannot say how good they are but took it out just in case something goes wrong