Customer Ratings & Reviews

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

Great supports. Always there whenever I needed assistance.

As stated above be sure to get this added security in your investment you just never know

This warranty plan is great saved me on my last TV a few years ago

My new Sony TV is protected for 5 years, bargain price for peace of mind.

Highly recommend to avoid any problems. They are for you.

These guys are extremely helpful, would recommend based on thier knowledge.

I haven’t had to use this yet but the geek squad is always responsive and quick!

Warranty is worth it when buying electronics. Never know what may go wrong

I've used geek squad before and they were very courteous and provided good service

I used them is past for my other tv they were very helpful

You know you need them.So go get them.You won't regret it.

Hi, Definitely worth having the product protection plan.

I feel secure having this on my computer. It's protected me.

Initially the installation was fast, good service , however we still have not received our replacement remote control.

Great peice of mine with this 5year warranty must get if u buy a big 4K

Anyone who buys electronic need this service. It is great!!!

The agents advised me in detail how to connect and set up my tv and components

The Best Buy extended warranty is certainly worth the cost if worried about damage to expensive purchases.

I also purchased a two year service plan with my TV just in case which covers everything I am completely satisfied