Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30925 reviews
(30,925 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad does not install the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of time and money. Best Buy does not hold up to its commitment to help from the Geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive service. When i needed to use it they told me i was out of the warranty period by 2 days and would not even listen.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
only good for one failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for one repair new unit failed within a month protection is no longer valid.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe I have such service on my computer I can’t comment about it now
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONOT purchase the TV insurance, as it doesn't cover accidents! You're better off taking a chance on it breaking and taking it to the Geek Squad for repairs.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi MsLety – While we do not currently offer accidental damage coverage on televisions, we do on a variety of other products. I apologize if this wasn’t explained to you at the time of your purchase. When buying a Geek Squad Protection plan, we should be explaining the basics of the coverage and I’m sorry if we fell short on that for you.
Rated 1 out of 5 stars
No actual use. Better to stay away from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use of these services. No need for these services on a new device.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NO TV AND THEY STILL CHARGED ME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO TV AND THEY STILL CHARGED ME i ORDERED A TV WITH GEEK SQUAD AND FULL INSTALL. THEY CHANGED THE BRAND AND I HAVE NO TV
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.paid for 5 years, tv breaks within months and geek squad won’t help.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Tech Support said not to use Geek Squad for a TV that failed to work...that says it all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give them 0 stars if possible. Worst customer service. I will never purchase this “extended warranty” again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had to use this service therefore I’m not sure how to rate it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn't protect me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan but it did not help me when my tv was delivered with a damaged screen. I didn't open the box RIGHT away due some remodeling
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not helpful at all. We needed help installing our sound system to our tv & they had no clue. We paid a lot of money for their services & they were no help
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never used them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never new I had this, never used them, never heard from them or got offered assistance.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Drew. Thanks for reaching out to us about this. We're glad you never had to use the protection and the product worked as expected. Typically, if you have an issue, you just need to give us a call or connect with your local Best Buy and we're happy to help out. I hope this made sense. If you have further questions, we'd be glad to answer them.
Rated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty doesn’t cover the tv don’t will like to cancel my plan
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good Product. Hopefully never have to use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because from prior experience I learned the hard way, I would never make a major electronic product purchase without also purchasing the extended warranty!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Double check your orders!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new tv online and somehow BB added this warranty AFTER I picked up the tv. Had to call and dispute the charge
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use it yet so I can’t leave honest reviews.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend