Customer Ratings & Reviews

The geek squad will fix it or replace it or give me store credit if something goes wrong. This is important to me.

Excellent in case it brakes or you don't like the item you can return the item with ease or you need your money back

However be wary of defective tvs… ever since this shortage and so on .. it has affected quality on tvs and etc

I went ahead and purchased the his added warranty to protect my investment. ( Murphys Law - if I did not purchase this added warranty something will go wrong )

It's peace of mind in this ever-increasing world of connectedness.

I haven’t had to use my Geek Squad service however, I’ve heard great things about the service they provide.

Bought as added protection. Definitely good for added piece of mind, especially on a more budget friendly tv.

Extended warranty works great if needed. Hopefully i never have to use it.

Extended warranty works great if needed. Hopefully i never have to use it.

They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

I always get Best Buy protection plan because they take care of u and always treat u right!!! With no problem or headaches

Never had to use them, but they're always helpful when I visit the store. The delivery was fine, but they had the wrong color refrigerator. Not the geek squads' fault.

Did not need to use it because the product is working, but I have used geek squad for other things and am satisfied

All of the staff were professional and courteous And very helpful!

Amazing peace of mind with this warranty plan for such a large purchase, awesome that it was included for free.

I love the protection plan because it makes me feel at ease. I know I'm protected if something were to happen.

Love the warranty form bestbuy, always taking care of whatever happens to your products without hesitation!!!.

I have never had any issue with a Samsung TV, but with high tech electronics it’s better to be safe than sorry.

I think this protection is a good service to have on your electronics. You never know when something will break.

This is just in case of an emergency, if an accident happens