Customer Ratings & Reviews

Had minor technical issues which employees helped me with over phone. Happy to say that I didn't need any major issues with my equipment

Always happy when we purchase plans from Best Buy. Have never had bad experiences with their services.

This is a great service to have. I needed help with my tv and they took care of everything

The Geek Squad is a credit to their name. The readiest to get my items installed or put together in a timely manner

Have not had to use them. But I would never buy a large electronic object without buy the protection plan.

Great service I recommend you getting a protection plan got all your products

Great service I recommend you getting a protection plan got all your products

Hopefully item wont brake and wont need to see IF they back up their warranty........... so far so good.

I have a family and they always break things so its just a added layer of comfort for me. Does as its intended

I recommend on any purchase over $500. We used this on our TV last month and they were great about replacing it.

I really can’t rate them for this product seeing as how I haven’t really utilize the geek squad service for this purchase. However I have had dealings with the geek squad with other purchases so I rated them a 4

The last tv I bought for $300 more lasted 14 months unfortunately 2 months too long for warranty so decided to buy best buy one and have no worries!!!

Cost ok cost of item . overkill if warranty lasted longer than two years

Now you gotta absolutely live the Geek Squad deal people come on..Lol..Its a must have for me.

This mount is a little loose, had to tighten around the swivels with Allen wrench (which comes in kit) to make it more stable. Its the hand swivel for the tilt on the TV itself that could be better. Overall good.

Geek Squad did a great job on getting all the viruses out of our computer! We have not had to even use Geek Squad!

Best Buy extended coverage is a must for your TV. If you don't get it, your investment is not protected. What are you doing, man?! BUY IT.

Geek squad is very friendly and easy to talk to. They will walk you through any problems you have and help you out however they can.

Can’t beat the service from the geek squad especially Carlos in Dubuque Iowa is the best service and goes out of his way to work with you

I was under the impression that I get the replacement item..but they did not,they gave me a credit and really it’s not a full credit it’s like a minimal credit that you can use towards that Item,in my case it was a TV. I don’t know how the assessed value off the TV to the credit they offered me but I had a top up to get another TV... And by the way they Will ask you to bring the broken item or broken TV in my case And will keep it..Will probably fix it and sell it again on the open box items If it’s fixable