Customer Ratings & Reviews

Not sure about this service package, but my past ones were very good. I want to make sure my TV works as it should for at least two years and this insurance should help this plan

I love best buy, the service is always fast and pleasant.

Great product would definitely recommend and would buy again

Definitely glad it exists, but hope to never need the geek squad

Anytime you have extra coverage on a product is an added benefit.

It's good to know that something you have purchased will be protected.

very clear sounds like when glass brakes wish a little more watts

As long as the warranty does what I think it should I'll be happy.

Everyone knows these make the store money, but if it's peace of mind for you, go ahead and grab the warranty

When my TV went down; I was sent pick up a replacement. When I went to get replacement; I was told I was lied to. While on the phone with store manager and geek squad; they agreed I was lied to, it was in the notes, on speakerphone they pointed at the other stating only they could make an exception I was sent him with defective product I was told to pay someone else to fix it and they would pay me back in 3-4 weeks; I didn’t know I bought a “repair or replace or pay someone else to repair it and we will pay you back in a month” plan... 3 months later I Finally got TV repaired, it couldn’t and had to be replaced, the like for like model that I was sent to pick up in stock that day, no longer available...and they can’t deliver to my home so I needed to wait 3-4 weeks for a gift card... No body at Best Buy gives a **** about you. They got excuses, called covid, but when you look at the business practices of companies like Apple and Cellphone carriers; you see real quick, it’s not their excuses, it’s their bad execution, poor planning, and judgement. Quite simply they should have paid someone else to repair it, not me, or replaced it when I was falsely sent to the store, on their word, but instead they would rather have this review. Buyers Beware....their excuses are an exception to the fine print.

I have not yet utilized the warranty. I will be calling to have the tv checked

Haven't had the need for this. Good to know I have it just in case

Geek squad is something I always buy!! Have never been disappointed!!

Geek squad is something I always buy!! Have never been disappointed!!

Great to have an extended plan you never know when something will happen.

Worth the price and guarantee. Knowing five years, I'm covered.

Haven't used the geek squad yet but it's nice knowing i have something that can protect my devices

Great customer service and are very helpful with issues on the tv

Have not used them on this product yet, but glad they are there.

Tv is a great deal but if you have more than one insignia tv in the home the remotes get confused and won’t work at all