Customer Ratings & Reviews

When we purchased our new smart tv, we knew we wouldn't be able to fix it if something happened. Geek squad has an excellent reputation and we didn't hesitate to purchase their protection plan! Don't regret it 1 bit!

Added this but didnt end up needing to use it but would recommend

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Used this service to clean up my computer which was running slowly. After successful cleanup performance very much improved. Technicians very professional.

never know when a electronic product may brake. don't forget the handling in store on truck hey you never know

Great protection. Not like a bodyguard or anything, just protection from the Geek Squad! I earn points for this review.

Had problems with my electronics purchases in the past and having this warranty has allowed me to easily replace the item.

Get the protection plan because within a 5 years if anything goes wrong you can take it back or they might replace it depends on the conditions. If not you're screwed

Replaced my tv with a text picture to the geek squad service and told me to pick out a new tv equal to my broken one and they delivered the new one and took the broken one.

I almost always buy the extended warranty when I buy anything major though I have never had to use it through best buy (knocks on wood) I have friends who have, and they have nothing but good things to say.

This warranty is a great value add for the consumer and Best Buy because it allows open box items to have a warranty and makes buying them worry free.

i have not purchased geek squad warranties before. i really regretted it was such a hassel to go through the manafacture warranty. i will never do that again. always go through geek squad. saves you time and money.

Is exactly what you pay for, nothing more nothing less.

A truly worthwhile purchase. I get it all the time since I had to use it on a tv that quit.

Learned in the past that it’s better to be safe than sorry…can’t tell you how many times I have been thankful I purchased warranty.

I bought the Geek Squad protection package but I haven't used needed to use it yet.

I was so excited for my first big tv purchase, but there was no way I was leaving the store with out protecting my investment and it’s def worth getting Exsp as prices of tvs continue to rise

The protection is mediocre, and dosnt cover a lot of things, you don’t get a choice of replacement, even if you spend 5000 on a tv, you get the equivalent to the tv spec(wich could be next years 200$ tv,)

Purchased service because home computers had been hacked. Service was helpful and reassuring and timely and professes appropriate support for the future. Also assuring. Good deal re: price and promises.

My tv issue was resolved quickly and diligently. When they came to repair it they identified the issue quickly and took the steps to take care of it for me.