Customer Ratings & Reviews

I always get protection on my bigger purchases, you never know if something will just start messing up or stop working.

Love the geek Squad from Best Buy always available to help.

Anytime I purchase a tv wether it be for the bedroom, bathroom, poolhouse or game room I have to get the service plan

Good quality and service, its the only extended warranty i trust

This is the me of the best purchase I’ve made. Makes things worry free

Always get geek squad protection for your purchases. They are very helpful.

Gotta get your protection on all your devices especially Apple products

I have used this one time since I got this service It was a real life saver

Finally got my Sony 85 inch tv looks great inside & the features are amazing

Geek squad is very good at getting to your issue very quickly. I recomend it !

Haven't had to use this item yet but it's good to know I have it just in case.

The 5-Year Standard Geek Squad Protection is a very good protection plan for valuable and complex electronic appliances. The Geek Squad members are very courteous and supportive.

Great TV overall for the all for the price. The 9000 series is much smoother through apps than this one.

This program has saved me so much money! I recommend

best Buy is ..well the Best. otherwise they would be called. Pretty Good Buy. or OK Buy. I always come here first.

Any electronics devices need this service plan very recommend

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

Love the Geek Squad!! Professional, Helpful & knowledgeable!!

Cant beat no questions asked extended warranty. Especially with high dollar items.